Retail Store Associate

Duluth Trading Company Anchorage , AK 99501

Posted 2 months ago

We're looking for folks who have weekend (Friday-Sunday) availability.

PURPOSE OF POSITION

The Duluth Trading Company Sales Associate, in this guest-facing role, delivers the Duluth Brand experience daily. Consistent with that the associate provides thoughtful, engaging, and solution-based customer service; demonstrates superior product knowledge; enjoys being part of a team; supports the overall sales goals; and takes pride in maintaining a well merchandised, organized, and clean store.

Benefits at Duluth Trading Company:

  • 40% employee Discount + an additional uniform discount

  • Flexible Scheduling

  • Closed on Thanksgiving and Christmas

  • Early close on Christmas Eve, New Year's Eve, and New Year's Day

  • Shorter Peak Season operating hours than most retailers

What You'll Love:

  • Being a part of an innovation-driven organization that is growing fast, and taking care of business through catalog, web and retail stores.

  • Working on a team that makes retail workwear for customers who are smart, straight-talking folks who do everything from pounding nails to shoeing horses and pitching bales.

  • POKING AVERAGE IN THE EYE!

What You'll Do:

  • Develop an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Understand the customer is the center of what we do.

  • Understand how to layer personalized service into each area of interaction from greeting to fitting room to register.

  • Effectively communicate sales and promotions.

  • Understand the importance of email capture as part of sales and service and executes to standard.

  • Respond proactively and be empowered to provide positive resolutions to customer concerns.

  • Answer telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.

  • Assist in receiving, processing and replenishing merchandise.

  • Maintain merchandising, presentation, and display standards. Ensure the sales floor is customer ready.

  • Ensure Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area.

  • Accurately and efficiently process all register transactions.

  • Adhere to all Company policies, procedures and practices.

  • Perform any other duties as directed by management.

What We're Looking For:

  • High school diploma or equivalent.

  • Retail experience is preferred but not necessary.

  • Customer-Centric.

  • Takes pride in a job well done, shows ownership in the store.

  • Operates with integrity and trust.

  • Excellent communicator and listener.

  • Collaborates and functions as part of a team.

  • Availability to work an average of 15 - 25 hours per week.

  • Availability to work on weekends.

  • Performs other duties as directed.

Environmental Factors:

  • Must be able to stand or walk for up to eight hours a day.

  • Frequent reaching and bending and twisting - below waist and above shoulders.

  • Frequently required to use repetitive hand to finger motions and reach with hands and arms.

  • Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.

  • Ability to climb ladders, reach and bend.

  • Work in temperatures ranging from 50 - 85 degrees - especially in our stock room areas.

  • Use of a computer up to 60 % of the time throughout the day.

Who We Are:

We are a "no bull" brand that started in 1989 and we provide apparel and other gear for hardworking men and women. Favorites such as our Ballroom Jeans featuring "crouch without the ouch," Buck Naked Underwear and our Longtail T Shirts that hide "plumber's butt" reflect our attitude.

The heart of Duluth Trading's success is creating one-of-a-kind men's and women's clothing, innovative tools and ingenious gadgets while being humorous storytellers. The talented people we seek want to be proud of where they work, have a commitment to do things better and be part of a retail, web and catalog apparel company that knows where it's going.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an equal opportunity employer.

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Retail Store Associate

Duluth Trading Company