Retail Store Assistant

Job Description Job Description Retail Store Assistant – Huntington, NY (On-site) REQUIRES WORKING ALTERNATIVE WEEKENDS 9:00 AM to 5:30 PM, Monday through Saturday 11:30 AM to 5:00 PM, Sunday Full-time, Non-Exempt About Us: Appliance World is a leading home appliance retailer specializing in premium and luxury appliance brands, with showrooms in Huntington and Oyster Bay, New York.

Our 100% employee-owned company has been proudly serving Long Island and the New York Metro area since 1992. As we continue to grow, we are seeking a detail-oriented and reliable Bookkeeper to join our dynamic accounting team. Job Description:

As a Retail Store Assistant at Appliance World, you will elevate client satisfaction by delivering an exceptional journey during the kitchen renovation process and collaborate closely with our sales associates and store management to drive business expansion together. Role Responsibilities Deliver an exceptional customer experience to both external and internal clients. An accomplished achiever with motivation and a strong sense of personal responsibility.

Oversee the front counter experience and handle incoming phone calls. Meet clients' requests upon arrival, including offering coffee, water, and other amenities. Capable of drafting sales orders for various items, including products, exchanges, accessories, and more.

Utilize a proprietary system for verifying client order confirmations. Support clients in the collection of payments, coordinate delivery schedules, and collaborate with the fulfillment team to finalize the sales procedure. Handle in-store financing applications when applicable and send the necessary procedures to clients for completion online.

Collaborate with the ordering department and keep clients informed about the progress of their orders. Utilize USPS/UPS for shipping smaller accessories and furnishing receipts and tracking information internally and to clients. Undertake additional responsibilities as directed by management. Qualifications A minimum of one year of experience in customer service Successful completion of high school or an equivalent (GED) is a prerequisite Proficiency ranging from intermediate to advanced in Microsoft Excel and Word, Google Drive, Sheets, and Docs, along with familiarity with Adobe Highly organized and meticulous, with exceptional follow-up capabilities Strong proficiency in both verbal and written communication Capability to manage priorities and handle multiple tasks simultaneously Proficiency in working effectively both autonomously and collaboratively within a team Compensation & Benefits Starting Hourly/Salary Range $23.50/hr. ($48,880.00) Employee Stock Ownership Plan (ESOP) Medical, dental, vision, life, and disability Insurance Voluntary benefits Employee assistance programs (EAPs) Paid time off (PTO), including vacation time, sick leave, and birthday Paid family leave (PFL) 401K Program Employee Discount Program Overtime must be approved by management if the work week exceeds 40 hours