Sundance Resort Provo , UT 84604
Job Title: RETAIL SPECIALIST
Department: Sundance Mountain Outfitters
Reports To: SMO Manager and SMO Retail Manager
Rate of Pay: $10.00-$11.00 per Hour
Shift: Part Time, Seasonal Position
Mid November - Mid April
Must be available weekends and holidays
FLSA Status: Non-Exempt/Hourly
Candidate works closely with Retail Supervisor to create stunning retail displays which drive sales. Balance the importance of guest service, efficiency, and engaging displays.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Maintain and organize the retail area ensuring retail displays are stocked and the area is free of clutter, dirt, dust, and debris.
Assist Retail Manager in developing creative retail displays that fit the SMO dcor and ambiance.
Create significant experiences for our guests through a friendly, out-going personality, and passion.
Uphold all Forbes service standards with every guest interaction.
Effectively cross sell and up-sell to customers.
Apply basic knowledge of retail products to guide customers in their purchase to include: pricing, sizing, fit, and construction.
Learn and know about the current products carried in the retail area, including technology, and be able to guide guests to the best product for them.
Listen to guest requests and input and implement when appropriate.
Share the Sundance story of land preservation and environmental commitment as the occasion arises.
Work with Retail Manager to ensure accurate and up to date Point of Sale interactions for all hot keys.
Report when any product becomes low or out of stock to the Retail Manager
Use Inventory Software to look up product sku's and perform physical inventories.
Assist Manager and Retail Manager in running quarterly inventory and ensure accurate counts.
Ensure accurate inventory counts.
Operate Point of sale and handle cash.
Perform multiple Point of Sale transactions to include gift cards, vouchers, inter-department, returns, refunds, and end of shift closing procedures.
Maintain proper change to insure proper denominations for all periods of time but particularly on weekends and holidays when accounting is closed.
Ensure back stock storage areas are clean and organized.
Remain constantly attentive and engaged assisting guests, cleaning, stocking, and organizing the retail area.
Support the recycling program.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.
Work with a broad based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement.
Support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be a positive ambassador of Sundance inside and outside of work
Support and participate in environmental programs associated with position; for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, and carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.
Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.
In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard:
All aspects of the Personal Appearance policy (SPL#50) must be in compliance.
Employees are required to wear nametags at all times while on duty.
Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
Blue jeans are permitted.
Men's shirts must be tucked in.
Appropriate skirt length is from the knee to the ankle.
A tailored fit is required of all clothing.
Tank tops, halter tops tube tops, and spaghetti straps are prohibited.
Sleeveless shirts are permitted for females.
Bare midriffs are prohibited.
Proper footwear for your department is required.
Dress sandals are permitted for females.
Flip flops are prohibited in all areas.
Tennis shoes are prohibited unless there is a business need (ie: Mtn. Ops.)
Fashion sneakers are allowed within department approved parameters.
If your department allows t-shirts, they must be in good condition and have appropriate Sundance logos.
Baseball caps must be in good condition and have appropriate Sundance logos.
If your department allows beanies, they must be in good condition and Sundance branded.
Employees working in retail outlets may wear t-shirts and caps that are sold in their area if no uniform is provided.
Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.
This is a general description of this job. All employees of Sundance Partners Ltd. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
Individuals must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training: or equivalent combination of education and experience.
Retail or guest service experience desired.
Basic computer & word processing skills to include Internet use.
CERTIFICATES, LICENSES, REGISTRATIONS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. Occasionally required to sit and climb or balance.
Regularly required to lift up to 25 pounds and occasionally lift up to 50 pounds. Specific vision abilities, including close vision and color vision is required. Must be able to be on their feet for up to the entire scheduled shift.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions, and moving mechanical parts. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate.
Must be 16 years of age or older.
Outgoing and engaging. Professional in attitude and appearance.