Retail Specialist

La-Z-Boy, Inc. Tuscaloosa , AL 35487

Posted 2 months ago

JOB SUMMARY:

The Retail Specialist trains and educates our La-Z-Boy Furniture Gallery Dealers and their Sales Associates on all aspects of La-Z-Boy product features and benefits (Products include La-Z-Boy, Hammary, Kincaid, American Drew, lamp, rug and accessory vendors as directed) and assists in the implementation of our key programs to achieve sales objectives and profitability.

KEY RESPONSIBILITIES (other duties as assigned):

  • Train, coach and develop Associates on product knowledge and selling skills to achieve store sales goals

  • Ensure that all new hires are trained on product knowledge, business plan topics or other topics as directed

  • Be proactive identifying development opportunities on a location by location basis

  • Assist in development of training on new initiatives, product introductions, etc.

  • Work closely with the Corporate training function to stay current with all product knowledge programs and training requirements

  • Point person to facilitate Market-wide training of all initiatives

  • Create a positive and exciting working environment for all store associates

  • Role model the brand platform

  • Work closely with the Regional Account Manager to stay current with all Business Plan training requirements

  • Use Company metrics to execute training needed to be a world class selling organization

  • Regular visits to each store to observe sales associates in selling process to identify coaching opportunities

  • Participate in scheduled conference calls

  • Ensure that all stores have selling tools needed including training information, swatches, price lists, catalogs etc.

  • Keep Design Centers up to date

  • Keep stores informed of product/fabric availability/drops/delays

  • Assist in new store set up: ordering swatches, signage, selling tools; training new hires, participate in weekly calls

  • Support training and service initiatives on other accounts as assigned

SCOPE & IMPACT:

Responsible for the training and execution of programs for on average 18 La-Z-Boy Furniture Gallery locations.

MINIMUM REQUIREMENTS:

  • High School Diploma with 0-2 years of relevant experience or equivalent

  • Proficient in the use of Microsoft Office, including Word, Excel and Outlook

  • Excellent communication, customer service, and organizational skills

  • Initiative to meet assigned goals, missions and objectives

  • Strong interpersonal skills to effectively communicate and build rapport

  • Ability to effectively manage time and conflicting priorities

  • Strong attention to detail

  • Daily travel within Market and approximately 40% other overnight travel as needed

  • Attendance at High Point Market twice per year

PREFERRED REQUIREMENTS:

  • Bachelor's degree in Business or related field is preferred

  • Two (2) or more years sales and/or design experience with a proven track record of success is preferred

SUPERVISORY RESPONSIBILITIES: No direct reports. Assist with coaching and mentoring sales associates.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Operates in a professional office environment as well as subject to both inside and outside environmental conditions. Nearly continuously required to reach overhead, pull, push, stand, walk, hear, and listen. Often required to bend, stoop, climb ladders, kneel, squat, crouch, and lift up to 50 pounds. Seldom required to sit, talk, climb stairs, crawl, balance, and lift over 50 pounds.

CORE ATTRIBUTES:

Communicate Transparently

Lead the Team

Impact and Influence

Deliver Results

Coach and Develop

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Staff (Store 3945)

Gamestop Corp.

Posted 3 days ago

VIEW JOBS 4/7/2020 12:00:00 AM 2020-07-06T00:00 Job Snapshot * Location: 1800 McFarland Boulevard East Tuscaloosa, AL * Job Type: GameStop Retail Staff * Experience: Not Specified * Date Posted: 3/16/2020 Job Description PLEASE NOTE: Your application will be considered for all positions within this store. Some positions may not be available in all locations. Assistant Store Manager - will support the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervise up to 5 or more Game Advisors by planning, organizing, and delegating work. Senior Game Advisor (Shift Leader) - will assist the store management team in supervising all store activities as well as providing friendly, open and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance. Game Advisor (Sales Associate) - provide outstanding customer service experience using elements of GameStop's buy, sell, trade, and reservation business model, The Circle of Life. Working under direct supervision, this position ensures customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits and thanked. Game Advisors also share product knowledge with customers, ensures products are easy to see and buy, processes customer transactions, and provides a clean, organized store environment in which to shop. The principal business outcome for this role is higher levels of overall store performance and customer satisfaction. Job Requirements Qualified Assistant Store Manager candidates will possess the following: * High School diploma or GED required, some college preferred. * Must be at least 18 years old. * 2 yrs. in retail sales, customer service, and /or management experience preferred. * Video game knowledge preferred. Qualified Senior Game Advisor (Shift Leader) candidates will possess the following: * High School diploma or GED. * Must be at least 18 years old. * Retail sales and /or management experience preferred. * Video game knowledge preferred. Qualified Game Advisor (Sales Associate) candidates will possess the following: * High School diploma. * Must be at least 18 years old. * Retail experience preferred. * Video game knowledge preferred. Gamestop Corp. Tuscaloosa AL

Retail Specialist

La-Z-Boy, Inc.