Retail Spa Manager

Hand & Stone Hazel Dell , WA 98665

Posted 3 months ago

This position requires experience, education and dedication beyond a regular hourly position. We will limit interviews to those applicants who are ready for a career with our team and are willing to work the schedule necessary.

Spa Managers for Hand & Stone Massage and Facial Spa are measured on results, not tasks.

This position is 80% Leadership and 20% Administration. We are not looking for great administrators; we are looking for great LEADERS.

Our evaluation process for selecting our new Spa Manager will be based on the candidate's ability to demonstrate results-oriented success. This position is all about people and motivating them to work together on our team to achieve common goals. We are looking for that special dynamic person who will be the catalyst for their team.

A Spa Manager Is

  • Goal Oriented and Success Driven

  • A true people person, someone who connects with others

  • A leader who can motivate and influence others to be their best

  • Skilled in Sales / Training / Customer Service

  • Dedicated to their spa and willing to put in the time needed to be successful

  • Positive / Engaged and cares about the spa's clients and staff members

This Is a Management Level Position, As Such Interviews Will Be Limited To Applicants Who Meet The Following Criteria

Before you apply, please review the following job requirements.

  • Relevant and Successful experience in a hospitality, spa, retail, or fitness setting while holding a position of responsibility

  • Be both willing and able to work retail hours (mix of days, evenings and weekends in rotation)

  • Successful sales experience, you must be able to sell so you can lead your team by example

  • Customer Service- You must like people and they must like you

  • Training- Experience as an effective Trainer and Motivator as part of building a winning team

  • Preference will be given to applicants who have completed a 4-year degree in a relevant field of study, but we value experience over education

Compensation is a combination of Salary and Spa Sales and Spa Performance Bonuses plus Complimentary Services. This position will earn between 40k to over 60k annually.

Medical, Dental, 401k and PTO available as well as access to Aflac supplemental insurance options

Job Responsibilities Include

  • Effectively manage spa associates, estheticians and therapists while motivating the team in a fun, fast paced environment

  • Team Building including interviewing, hiring, training, and scheduling

  • Selling memberships and delivering great customer service to existing and new clients

  • Maintaining a professional and impeccable spa environment for members, guests and employees

  • Meet monthly, quarterly and annual membership, product and gift card goals

  • Working various and changing days and hours (weekend days, opening and closing required) Scheduled 40-hour work week

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Retail Spa Manager

Hand & Stone