Work days and expected hours, must be flexible around branch hours:
Function: Assumes responsibility for the efficient and effective operation of customer service activities.
Duties and Responsibilities:
Performs one or more of the following functions:
1.Proves competencies in bank operations by Successful Completion of all CSR Certification Level I requirements plus the following:
a. Completion of the RSS training including 1 days with Retail Operations and day of system training.
b. Completion of a Level II Test of Policies, Procedures, and Product Knowledge with a score of 85% or above.
c. Completion of a Level II Test of the Computer Systems with a score of 85% or above.
d. Successful completion of an RSS Action Plan including completion of introduction goals to 100%.
e. Shows accuracy and balancing skills by maintaining a balancing rate of 90% for six consecutive months.
2.Assumes responsibility for the efficient and effective operation of customer service activities by:
a. Creating a working environment focused on exceptional service and sales efforts.
b. Establishing schedules and ensuring that prescribed operating policies and procedures are implemented and followed.
c. Coaching staff regarding the use of Customer Service Information Inquiry Computer Systems, Service and Trust skills, Product Knowledge, and knowledge of S&T policies and procedures to protect customers and the bank from fraud and to successfully operate a customer service window.
d. Making recommendations regarding improved operating systems and procedures, changes in employment, salary and performance ratings for employees.
e. Allocating work and assisting in training personnel.
f. Handling difficult problems and unusual tasks in a manner consistent with the bank's policies.
g. Assisting the Branch Manager in administrative and lending activities, as requested.
3.Assists in the supervisory responsibility for the efficient and effective operation of the branch customer service function by performing the following duties:
a. Supervising staff in the absence of branch management.
b. Scheduling CSR's
c. Training new CSR's
d. Providing technical and operational assistance to CSR's.
4.Maintains a positive relationship with bank customers and seeks to contribute to branch sales goals by consistently recommending S&T products and services.
5.Ensures daily office settlement.
6.Assists customer service representatives with proof and reconcilement problems.
7.Signs and approves checks for customer service representatives.
8.Operates a customer service window and opens new customer accounts as needed.
9.Oversees maintenance of vault cash levels, coin and currency shipments, and related responsibilities.
10. Oversees branch reporting requirements, such as monthly tracking sheets and logs.
11. Maintains a good working relationship with bank employees in other departments. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization
12. Performs additional duties as required.
Operates a keypad device: 85% of the day; operates electronic equipment: 10% of the day; operates office equipment: 5% of the day. The primary parts of the body involved in performing these tasks are the fingers, thumbs, hands, legs, feet.
Standing is required up to six hours per day in a leaning position. Sitting is required up to six hours per day and walking is required one hour per day. Must be able to occasionally lift and/or move up to 50 lbs.
Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.