Retail Service Merchandiser

Acosta, Inc. Daphne , AL 36526

Posted 2 months ago

Overview

The IMPACT Retail Service Merchandiser is responsible for representing Acosta, our clients, and our customers by effectively performing project work including, but not limited to, the proper implementation of plan-o-grams, new item placement, void corrections, stock rotation, building displays, and completing surveys and audits. The ideal candidate is a self-starter, quick learner, has a strong attention to detail, and works well in independent situations. They must possess excellent organizational skills, strong communication skills and the ability to build relationships with business partners.

Responsibilities

  • Read and follow a plan-o-gram to effectively complete project work. Have a working knowledge of merchandising and retail terminology.

  • Perform duties such as maintaining store shelf standards and inventory, including rotation of products, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and plan-o-gram integrity, and processing packouts, restocks and reorders as necessary.

  • Assist in gathering and moving materials, supplies, fixtures and equipment necessary for the assigned project work.

  • Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship.

  • Report and discuss observations and issues with IMPACT Senior Area Manager/IMPACT Area Manager.

  • Effectively and accurately work with web based applications to indicate work availability, check schedule for work assignments, accept work assignments, receive work documentation and information, record work start and completion times, record work mileage, record work expenses, record work time and attendance, and complete training activities.

  • Effectively and accurately prepare, process, submit, and manage documentation related to assigned project work.

  • Perform job safely by demonstrating full awareness of his/her surroundings. Utilize proper safety techniques and equipment use when necessary. Be proactive in alerting management to any unsafe act or condition to prevent injuries.

  • Perform other duties as assigned.

  • Understand and follow all Acosta policies and standard operating procedures.

Qualifications

  • At least 1 year of Customer Service experience preferred. Prior sales agent, retail and reset responsibility experience preferred

  • Strong demonstration of the following core competencies:Quality Commitment-Maintain quality standards that meet and/or exceed expectations

Detail Oriented- Ensure work accuracy

Customer Service-Provide a level of service to customer concerns

Communication Skills-Ability to communicate effectively

  • Must be comfortable utilizing Technology (i.e. smartphones and handheld devices)

  • Must be able to lift and carry individual cases of product, shelving, or displays of up to 60 pounds

  • Must be willing and able to work in cold environmental conditions (i.e. refrigerated and freezer sections of retail stores) for limited periods of time

  • Must be able to operate or learn how to operate a computer, calculator, fax machine, telephone, paper cutter, copier, hammer, screwdriver, drill, case cutter, hand truck, and pallet jack. Must be able to climb and stand on a step stool or ladder

  • Must possess strong interpersonal, organizational, decision making and leadership skills. Must be able to read and communicate effectively with others

  • Must have access to the internet on a daily basis. Must be able to work effectively in web based applications, email applications, and word processing applications

  • Must have a valid driver's license and be able to drive in a car for extended periods of time

Acosta Sales & Marketing is an Equal Opportunity Employer

By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.

US: http://acosta.jobs/privacy-policy-us/

Canada: http://acosta.jobs/privacy-policy-ca/


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Manager Of Service

Auto Plus Pep Boys

Posted 2 days ago

VIEW JOBS 6/2/2020 12:00:00 AM 2020-08-31T00:00 Overview Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys® automotive aftermarket retail and service chain, Auto Plus® automotive aftermarket parts distributor, Precision Tune Auto Care® owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico. Position Summary Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position. Duties & Responsibilities * Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws. * Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems. * Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback. * Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems. * Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates. * Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs. * Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies. * Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices. * Partner with the Fleet business team to maintain and build Fleet service customer relationships. * Advise associates, technicians, and customers on tires, parts and service programs. * Effectively communicates with all store associates, managers, and customers. * Key holder and responsible for basic and detailed opening and closing responsibilities. * Other duties as assigned. Knowledge, Skills, and Abilities * High school diploma or equivalent required. * One year of experience in automotive service environment. * Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience. * Valid Driver's License. * Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. * Acted as a work lead or supervisor previously. * Ability to exercise judgement and to work independently. * Strong customer service skills. * Ability to handle difficult customer situations. * Comfortable utilizing up-sell techniques. * Strong cash handling skills, including the use of POS systems. * Strong verbal communication skills. * Demonstrated consistency, accuracy and follow-through. * Ability to work Days, Nights, Holidays and Weekends. Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands * Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance. * Frequent standing and walking for long periods of time. * Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. * Climb up and down ladders to retrieve and stock merchandise. * Communicate effectively in person, by telephone, or by using telecommunications equipment. * Enters and locates information on computer. * Presents information to small and large groups. * Visually verifies information, often in small print. * Safely operates a motor vehicle. * Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met. * High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Auto Plus Pep Boys Daphne AL

Retail Service Merchandiser

Acosta, Inc.