Retail Service Banker - West Boca Raton (18288)

Florida Community Bank Boca Raton , FL 33427

Posted 2 months ago

GENERAL FUNCTION:

Performs financial and service transactions developing superior relationships with customers on the teller line while providing coverage as a platform associate when needed.

Required Skills

DUTIES AND RESPONSIBILITIES:

Platform Duties:

  • Provides a complete range of customer services at the financial institution, including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts. Performs required maintenance on customer accounts.

  • Establishes retirement accounts, and makes arrangements for direct deposits.

  • Completes arrangements and documents for special services such as exchanges of foreign currency and processing savings bond transactions.

  • Carries out the financial institution's client retention strategies.

  • Proactively prospects for the development of new business relationships by outbound calling.

  • Actively refers loan services and additional products to appropriate financial institution specialists.

  • Assists supervisor in meeting objectives and plans for financial center.

  • Participates in sales, service and product training meetings.

  • Adheres to the consultative sales process with each client to ensure client satisfaction.

Teller Duties:

  • Responsible for comprehensive, prompt and efficient processing of customer transactions including processing deposits, withdrawals, payments, and balancing.

  • Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enter deposits into computer records.

  • Balances Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs) as necessary. Also, balance cash drawer at the end of the shift and verify that the totaled amount agrees to computer-generated proof sheet.

  • Reports any discrepancies to the supervisor as necessary.

  • Performs as dual control partner in accessing and balancing the vault as necessary.

  • Cross-sells financial institution services, identifying referral opportunities including outbound phone calls.

  • Receives mortgage, consumer loan and other payments, processes and forwards those payments as necessary.

  • Adheres to safe deposit box procedures and operations.

  • Generally resolves problems independently, escalating more difficult issues to supervisor.

  • Reports malfunctions of teller terminals and other equipment used at the teller station to supervisor.

  • Demonstrates professionalism in appearance, punctuality, attitude, and grammar, and maintain a clean, organized work area.

  • Ensures that the teller station is properly stocked with forms, supplies, etc.

  • Adheres to confidentiality policy, Code of Conduct, branch standards, follows all operational policies and procedures relative to Consumer Compliance laws and regulations and best practice recommendations to include Fraud detection and prevention.

  • Successful completion of all required, annual bank-related in-house compliance training programs.

  • All other duties as may be assigned by management.

Required Experience

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • High school diploma, GED or equivalent relevant experience

  • Minimum 1-2 years' experience required in a teller role to include cash handling and sales experience.

  • Ability to work with money transactions with high degree of accuracy

  • Superior customer service and problem solving skills

  • Good interpersonal communication, organizational and computer skills

  • Ability to operate standard office equipment.

WORKING CONDITIONS:

  • Normal office environment with little exposure to dust, noise, temperature and the like

  • May include local or overnight business travel

  • May be required to occasionally lift up to 20 lbs.

  • May be required to stand for long periods of time

  • May occasionally be required to fill a temporary vacancy at another branch

  • Operating Hours: flexible, may be required to work Saturday hours

Florida Community Bank is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation

Job Location Boca Raton, Florida, United StatesPosition TypeFull-Time/Regular

Apply


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Macys Seasonal Retail Customer Service Sales Part Time Boca Raton

Macy's, Inc.

Posted 4 days ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 717106213 Join this dynamic store team and you will have the opportunity to perform a wide range of retail functions ensuring that the customer is always our #1 priority. As a Customer Service Associate, you'll be responsible for providing outstanding customer service, creating an exceptional shopping experience, completing point of sale transactions inclusive of credit and Star Rewards enrollment, and delivering a clean, neat, and easy to shop environment. This position is also responsible for unpacking new merchandise when delivered, replenishing merchandise as needed, ensuring markdowns are taken in a timely and accurate manner, set-up and removal of signs as directed for promotional events, and picking and packing of fulfilment orders. In order to present our customers with the best holiday shopping experience, many of our Seasonal Retail Sales Team Member arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day! Click here to see the full job description for the Seasonal Retail Customer Service Associate, including all essential functions and qualifications. Essential Functions Include: * Ensuring the in-store and online customer are always the #1 priority * Assisting in pulling merchandise from the selling floor and stock rooms to fill on-line orders * Engaging with customers and assisting them in fulfilling their shopping needs * Completing transactions using our point of sale registers * Maintaining sales floor and fitting room recovery standards * Executing merchandising tasks including placement of merchandise, movement of fixtures and merchandise, stockroom maintenance and organization, replenishment of the sales floor, and execute price changes * Executing signing in a timely and accurate manner to include organization, maintenance, sign set-up and removal * Flex between tasks as directed by a Supervisor * Regular, dependable attendance and punctuality * Perform other duties as necessary Qualifications Include: No prior experience is required. Seasonal Customer Service Associates should have excellent communication skills, enjoy engaging with customers, and be comfortable using technology. Along with a strong sense of urgency, he/she should possess the ability to work both independently and as part of a team. This position involves standing for at least two consecutive hours, and involves lifting at least 30 lbs. Must be available to work a flexible retail schedule, which may include day, evening, weekend and/or holidays, based on department and/or store/company needs. This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. Boca Raton FL

Retail Service Banker - West Boca Raton (18288)

Florida Community Bank