Performs financial and service transactions developing superior relationships with customers on the teller line while providing coverage as a platform associate when needed.
DUTIES AND RESPONSIBILITIES:
Provides a complete range of customer services at the financial institution, including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts. Performs required maintenance on customer accounts.
Establishes retirement accounts, and makes arrangements for direct deposits.
Completes arrangements and documents for special services such as exchanges of foreign currency and processing savings bond transactions.
Carries out the financial institution's client retention strategies.
Proactively prospects for the development of new business relationships by outbound calling.
Actively refers loan services and additional products to appropriate financial institution specialists.
Assists supervisor in meeting objectives and plans for financial center.
Participates in sales, service and product training meetings.
Adheres to the consultative sales process with each client to ensure client satisfaction.
Responsible for comprehensive, prompt and efficient processing of customer transactions including processing deposits, withdrawals, payments, and balancing.
Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enter deposits into computer records.
Balances Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs) as necessary. Also, balance cash drawer at the end of the shift and verify that the totaled amount agrees to computer-generated proof sheet.
Reports any discrepancies to the supervisor as necessary.
Performs as dual control partner in accessing and balancing the vault as necessary.
Cross-sells financial institution services, identifying referral opportunities including outbound phone calls.
Receives mortgage, consumer loan and other payments, processes and forwards those payments as necessary.
Adheres to safe deposit box procedures and operations.
Generally resolves problems independently, escalating more difficult issues to supervisor.
Reports malfunctions of teller terminals and other equipment used at the teller station to supervisor.
Demonstrates professionalism in appearance, punctuality, attitude, and grammar, and maintain a clean, organized work area.
Ensures that the teller station is properly stocked with forms, supplies, etc.
Adheres to confidentiality policy, Code of Conduct, branch standards, follows all operational policies and procedures relative to Consumer Compliance laws and regulations and best practice recommendations to include Fraud detection and prevention.
Successful completion of all required, annual bank-related in-house compliance training programs.
All other duties as may be assigned by management.
SUPERVISORY RESPONSIBILITIES: None
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
High school diploma, GED or equivalent relevant experience
Minimum 1-2 years' experience required in a teller role to include cash handling and sales experience.
Ability to work with money transactions with high degree of accuracy
Superior customer service and problem solving skills
Good interpersonal communication, organizational and computer skills
Ability to operate standard office equipment.
Normal office environment with little exposure to dust, noise, temperature and the like
May include local or overnight business travel
May be required to occasionally lift up to 20 lbs.
May be required to stand for long periods of time
May occasionally be required to fill a temporary vacancy at another branch
Operating Hours: flexible, may be required to work Saturday hours
Florida Community Bank is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation
Job Location Boca Raton, Florida, United StatesPosition TypeFull-Time/Regular
Florida Community Bank