C
Retail Service Associate
Comcast Williston , VT 05495
Posted 2 days ago
Join our retail team with Comcast/Xfinity, home of one of the fastest-growing and most reliable mobile service providers! Are you the go-to person among your peers for technology advice? Always staying updated on the latest tech trends? Comcast/Xfinity invites you to embark on the next phase of your career journey with us. We're expanding our retail team and offering a long-term opportunity with fantastic benefits from day one. Join us and help shape the future of mobile phone sales with Xfinity, renowned for being one of the fastest-growing and most reliable mobile service providers!The ideal candidate for this role is a tech-savvy individual who excels at connecting with customers to demonstrate our innovative technology ensuring they know the basics of Xfinity services. You will perform non-sales customer service transactions including but not limited to equipment returns and swaps, customer pick up for “buy-online-pick-up” in-store order fulfillment. In this exciting career, you will also:
- Serve as an in-store expert for Xfinity Mobile support
- Provide in-store post-sales support for device data transfers and phone number ports
- Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative
- May also involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors
- Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
- 401k available after 90 days
- Paid training
- Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
- Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
- Tuition Reimbursement (where applicable)
- Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
- Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
- May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services.
- Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for “buy-online-pick-up” in-store order fulfillment.
- Serves as an in-store expert for Xfinity Mobile support. Providing in-store post-sales support for device data transfers and phone number ports.
- Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
- Assists Store Leadership in Inventory and Merchandising responsibilities.
- Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.
- Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
- Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
- Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.
- Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Bilingual Spanish / English candidates preferred
- Open availability for hours/days
- High School Degree or equivalent
- Technical or similar background and/or high aptitude for technical service
- Generally, requires 0-2 years related experience
See how you match
to the job
Download the
LiveCareer app and find
your dream job anywhere
C
Retail Service Associate
Comcast
Complete any job application
with a few clicks using our
free Chrome extension!
Try It Now - It's Free
No Thanks , Maybe later
Complete any job application
with a few clicks using our
free Chrome extension!
Add To Chrome - It's Free
Tired of filling out the same fields every time on your job applications?Let our free Chrome extension
take care of it.
Add To Chrome - It's Free