Poulin Lumber is looking for a personable Retail Sales Support candidate for our busy Derby, VT location.
Position Review: Assist customers and contractors by providing quotes and product dimension information, both in person and over the phone. Handles special orders and advanced pricing. May be instructed to establish sales relationships with targeted, key builder accounts, works in conjunction with Outside Sales Reps to grow builder account sales and assist walk-in customers as required.
Essential Job Duties:
Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and providing customer follow-ups.
Handles telephone calls, writes orders, resolves problems, and relays any information to appropriate individuals.
Coordinates purchase and delivery of special products.
Codes and inputs customer orders into database
Creates accurate and complete invoices, work orders, and sales tickets.
Maintains stock levels on the sales floor and in the stockroom
Operates and balances cash register daily
Researches credits, returns, and late payments as needed.
Works with outside sales representatives to ensure customer satisfaction.Other duties as assigned by location management.
Facilitate acceptable level of service and communication with customers on the showroom floor and via phone.
Maintain current product knowledge.
Other duties as assigned by location management.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
1.Minimum education required High School Diploma, college degree preferred.
2.Minimum experience required 2 years in building material industry with extensive knowledge of product and application, sales experience a plus
3.Special skills required Ability to operate computer, calculator & cash register.
4.Knowledge of building materials, applications, related equipment, and/or construction industry.
5.Good interpersonal and customer relations skills, vendor knowledge, ability to read, write and perform basic mathematical calculations and excellent oral and written communication skills.
6.Should be familiar with Computer, printer, copy machine, fax machine, engineers scale/ruler, mechanical tools, inventory and inventory control.
US LBM Holdings