Retail Sales Supervisor (Safe)

Wells Fargo Phoenix , AZ 85002

Posted 2 months ago

Job Description:

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

We have an immediate opening for a Retail Sales Supervisor (Sales Manager). This individual is responsible for coaching, directing and managing the sales activities of a small group of residential Home Mortgage Consultants (at a minimum of 3 and maximum of 7 sales origination direct reports) under the direction of a Branch Sales Manager. Partner with Branch Sales Manager in ensuring compliance and control through risk management. Manage personal and team's pipeline to effectively manage customer loyalty. Also responsible for producing high quality loans that meet Wells Fargo Home Mortgage guidelines by building relationships with realtors, builders, financial planners, bank stores, past customers, and other nontraditional source while providing excellent customer service. Strong sales and organizational skills are essential. Bi-lingual job seekers are encouraged to apply.

Additional duties include:

  • Develop knowledge of company products, policies and procedures, and underwriting requirements

  • Understand real estate appraisals, title reports, and real estate transactions

  • Inform prospective and existing customers of WFHM programs, rates, policies, underwriting requirements, and loan procedures

  • Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk

  • Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in

  • Develop and maintains a high degree of visibility and credibility for WFHM in the marketplace

  • Perform miscellaneous duties as needed and required

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications

  • 3+ years of sales experience, mortgage industry experience, or a combination of both

Desired Qualifications

  • A BS/BA degree or higher

  • Customer service experience

  • Mortgage industry experience

  • Excellent verbal, written, and interpersonal communication skills

  • Knowledge and understanding of sales prospecting and generating referrals

  • Bilingual speaking proficiency in Spanish/English

  • 1+ year of leadership or management experience

  • Basic Microsoft Office skills

Other Desired Qualifications

  • Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources
  • 1+ year of data analysis experience
  • 1 + year of recruiting experience

Job Expectations

  • Ability to lift 20+ pounds

  • Reliable transportation

  • Ability to work nights, weekends, and/or holidays as needed or scheduled

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

  • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.

  • This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position.

Street Address

AZ-PHX-Northeast Phoenix: 20830 N Tatum Blvd

  • Phoenix, AZ

AZ-Peoria: 16150 N Arrowhead Fountains Ctr Dr

  • Peoria, AZ

AZ-Gilbert: 335 E Germann Rd

  • Gilbert, AZ

AZ-Tempe: 3920 S Rural Rd

  • Tempe, AZ

AZ-Goodyear: 1646 N Litchfield Rd

  • Goodyear, AZ

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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Retail Sales Supervisor (Safe)

Wells Fargo