Retail Sales Supervisor- Melrose Studio

The Role…

We are looking to recruit an enthusiastic, organized, sales driven Full Time Supervisor to assist in leading the team at our Soho Home Studio & members space. The Supervisor will be responsible for assisting the Senior General Manager in the day-to-day running of the space, managing all aspects in their absence and delivering a seamless, 'second to none' customer service experience.  As a team member you will be committed to providing professional service to customers and maintaining outstanding product knowledge

Main Duties…

• Supporting the Senior General Manager and Assistant General Manager by leading the team in their absence.

• Lead morning briefs and empowering and driving the team to achieve sales targets.

• Responsible for nightly recaps and ensuring proper opening/closing procedures are followed.

• Leading by example in demonstrating outstanding customer service and impeccable product knowledge on the Soho Home products.

• Expert in Soho Houses interior design and style.

• Working as part of the management team, this role must drive sales and KPI's, accurately reporting data back to relevant teams.

• Delegating tasks to ensure the successful running of the day-to-day store operations and ensuring the customer is always the number one priority.

• Support monthly stock counts alongside the team.

• Maintain an excellent knowledge about the products and services on offer by Soho Home retail.

• Ensure the shop displays are fully stocked and that high standards of cleanliness are maintained within the store at all times, including daily replenishment in line with visual standards.

• Knowledge of the best and slow sellers to improve general sales.

• Discuss during management meetings and brainstorming sessions on items that are selling, as well as feedback on growth areas.

• Provide direct feedback to sales assistants in the moment, on techniques to close sales and upsell products.

• Achievement of daily/weekly financial targets for the Studio, in collaboration with  Sales, Trade and Design departments.

• Performs other duties as assigned by direct supervisor(s).

Requirements...

• Proactive & can-do attitude.

• Previous Retail Management experience.

• Ability to think on their feet to quickly resolve queries and issues.

• Excellent communication skills at all levels.

• Accountability and responsible approach.

• Warm and friendly manner.

• Confident working within a team and also individually.

• Leads by example.

• Experience in Furniture and lighting is preferred.

• Strong business acumen.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.

• Must be able to work on your feet for at least 8 hours.

• Fast paced movements are required to go from one part of the store to others.

• Must be able to move, pull, carry, or lift at least 50 pounds.

• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

• Paid Time Off: Full- Time Employees have sick day's + vacation days

• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically

• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

• Learning & Development: An extensive range of internally and externally run courses are available for all employees.

• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Pay Range

$70,000—$80,000 USD