Mosaic Danvers , MA 01923
Mosaic North America is a full-service marketingagency that delivers successful brand experiences for various high profileclients directly to the people who buy them. Ad Agerecently included us in their Best Places to Work inMarketing and Media list, and we are hiring for our team!
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The Full-Time Lead Experience Consultant will beexpected to empower the consumer using device discovery. The SEC will beexpected to drive an interactive consumerexperience by promoting and selling the newest Samsung ecosystem of devices andaccessories: phones, tablets, wearables, VR, and other designated products suchas TVs and home appliances. The Full-TimeLead Experience Consultant will also work closely with the other ExperienceConsultants as well as store personnel to build and maintain strong relationships, and to support objectivesto meet client expectations.
TheFull-Time Lead Experience Consultant will:
Possess and demonstrate competencies of:
Closing the Sale
Coaching including Giving Timely and Effective Feedback
Conduct consumer facing activities in order to meet sales goals, using your unique skills and experience to make each experience personal and memorable
Demonstrate key features and benefits, assist consumers with the setup of devices and trouble shoot issues. Provide "walk out working" after purchase
Focus on the brand as a lifestyle, unique to each consumer
Conduct product training and knowledge transfer for sales reps to facilitate consumer engagement and sales.
Conduct consumer skills workshops
Manage performance against established sales goals
Build brand presence through interaction with retailer through merchandising, display maintenance and some POP and plan-o-gram compliance
Maintain knowledge of all client products in order to be a subject matter expert onsite
Provide competitive insights to management as requested
Make a significant impact on sales across multiple categories and improve the consumers' buying experience
Demonstrate effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgment
Complete call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlines
Effectively coach and give feedback to peers, focusing on behaviors that drive sales and consumer satisfaction
Must be flexible to work at multiple locations if required
Maintain excellent attendance and compliance
Other duties as assigned
Thecandidate's success will be measured against:
Sales and training performance metrics
Educate and share product feature and benefit information with consumers
Exhibit an energetic and enthusiastic attitude and friendly, positive interpersonal communication skills
Understand the needs of different types of consumers
Ability to set up customers' device based on their individual usage needs and interests
Deliverables specific to resets, demo product displays and functionality, and cleanliness of space
Must be tech-savvy and enjoy working with interactive technology gadgets, understanding relationships of products within an ecosystem
Previous experience in a sales environment
Experience in coaching and giving timely and relevant feedback to peers or direct reports
1 - 2 years of wireless and or/ PC retail sales and/or training experience is a plus
Experience working with any of the larger wireless carriers is a plus
Naturally inquisitive and stays current with the latest technology a plus
Independent and motivated team player
Regular physical activity may be required, e.g., setting up promotional material
Ability to work a very flexible retail schedule, hours may vary
Must have the ability to commute to assigned store and arrive on time for assigned shift(s)
Ability to stand comfortably for up to 8 hours a day
Daily access to a PC computer with internet/email access
Strong working knowledge Windows and Microsoft Office
Ifyou are passionate about impacting people's lives by changing how theyexperience technology, apply to join our team today!
Who is Mosaic?
Consistently voted one of the best places to work, Mosaic provides people,technology, and analytics to support the sales and marketing of world-classbrands that you know and use every day. Our clients are Fortune 500companies with high expectations and forward-thinking philosophies. Together as a TEAM we deliver for them every day. Mosaic is notabout standing out from the crowd - We lead it!
Mosaic North America is an Equal Opportunity Employer.
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The above statements areintended to describe the general nature and level of work being performed bypeople assigned to this classification. They are not intended to beconstrued as an exhaustive list of all responsibilities, duties, and skillsrequired of personnel so classified. Mosaic reserves the right to modifyall or part of any job descriptions at its discretion in order to meet and orexceed the needs of the business.