Retail Sales & Service Mgr

New York Community Bancorp, Inc. Cleveland , OH 44114

Posted 4 weeks ago



The Retail Sales & Service Manager is responsible for ensuring that sales and services strategies are on target for implementation. Provides feedback to branch management team and acts as liaison with other areas of the organization in the development of sales and service related campaign materials.


Ensures successful field implementation of sales and service initiatives. Provides direct written feedback to Regional Executives and Regional Managers based upon branch observations.

Provides direct feedback to branch management teams based upon overall branch observations. In collaboration with the sales team, creates and implements strategic directives for teams on sales and service campaigns. Assists with the development of sales and service management tools and coaches Regional and Branch Management teams on their effective usage.

Manages and analyzes sales and service reports to evaluate the success of activities and make appropriate recommendations to improve achievement of objectives and goals. Liaises with Marketing in development of sales and service campaign materials. Identifies sales and service training gaps and reports back to executive/senior management to ensure continued staff development.

During branch visits, ensures Everything Speaks facility guidelines are followed and appropriate action is taken when necessary. Works directly with Business Intelligence ensuring all communications to Sales Management and the Retail Branch Network are routed appropriately. Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.


Minimum Associate's Degree required, Bachelor's degree preferred in business or related field. Three (3) years of branch management experience preferred or related Retail Banking experience.


In-depth knowledge of bank products and services. Excellent sales management skills.

Excellent verbal, written and customer service skills. PC proficient, Microsoft Word, Excel and Power Point.


Based in Westbury, NY, New York Community Bancorp, Inc. is the parent of a New York State-chartered bank - New York Community Bank. At September 30, 2019, the Company had assets of $52.5 billion, deposits of $31.6 billion, and stockholders' equity of $6.7 billion.

Our bank subsidiary features a divisional structure. New York Community Bank serves customers through 239 branches encompassing eight divisions:

Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank, and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves.

Branch Out and help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals.

Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.

NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances.

This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation.

In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.

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Retail Sales & Service Mgr

New York Community Bancorp, Inc.