Retail Sales Professional - Petaluma, CA

Comcast Petaluma , CA 94999

Posted 2 months ago

Business Unit:

Company Summary:

Comcast brings together the best in media and technology. We drive innovation to create the world's best video and broadband experiences. We are focused on making customer experience our best product. As a Fortune 50 company, we set the pace in a variety of innovative and exciting businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

Xfinity Retail Store Summary:

Our XFINTY Retail Stores represents a significant sales and service channel in the company serving over 30 million customers every year. Join us as we continue to evolve into a world-class national retailer, bringing together immersive in-store sales and service experiences. Our stores have always been a place where customers could find a friendly expert to help with routine service. Now we are so much more! Our stores have become a place where customers can experience our products and services in convenient locations. Additionally, customers can purchase the latest consumer electronics products that enhance home entertainment, home connectivity and their mobile experiences.

Position Summary:

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills, and technology to achieve a

world class sales and service experience Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Product & service offerings include:

XFINITY TV

XFINITY Internet

XFINITY Voice

XFINITY Home

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job

  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

  • Win as a team - make big things happen by working together and being open to new ideas

  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our communities

Core Responsibilities

  • Provide superior customer service with all customer interactions.

  • Deep understanding of XFINITY products and services; effectively inform and educate customers

  • Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers' lives.

  • Understand XFINITY products capabilities and how they outperform the competition.

  • Evaluate customer's potential product needs and tailor XFINITY solution to meet customer video, data, voice, and connected home requirements.

  • Set high standard by meeting or exceeding sales & customer satisfaction goals.

  • Support store operations including inventory, equipment transactions and payment activity.

  • Thrive in a fast paced, high-energy, rapidly changing environment.

  • Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps.

  • Complies with all operational policies and procedures and Comcast code of conduct

  • Completes all courses in the training curriculum.

  • Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.

  • Must be able to work a flexible schedule that includes evenings, weekends and certain holidays. May be asked to work in alternate XFINITY Stores outside of home base store. Regular, consistent and punctual attendance.

  • Require standing for extended periods of time servicing customers

  • Other duties and responsibilities as assigned.

Key Qualifications

  • High School Degree or Equivalent

  • Generally requires 1-3 years related experience; prefer consumer electronics/wireless/telecommunications retail sales experience

  • Must enjoy interacting with people

  • Committed to providing world class customer experience

  • Warm & engaging - ability to develop rapport quickly

  • Positive, "I can help you with that" attitude

  • Genuinely curious about customer needs

  • Solution orientated

  • Strong communication skills

  • Consultative selling approach

  • Passion for technology

  • Desire to learn

  • Ability to excel in dynamic environment

Comcast is an EOE/Veterans/Disabled/LGBT employer

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Nike Petaluma Retail Sales Associate Seasonal (Athlete)

Nike, Inc.

Posted 2 months ago

VIEW JOBS 10/15/2020 12:00:00 AM 2021-01-13T00:00 You're a natural leader, motivator and always up for a challenge. Nike is looking for the next Seasonal Athlete to join our team and provide world-class service to the consumer: What We're Looking For: SERVES LIKE A PRO: Friendly, team player, cares for customers, wants to deliver the best experience -we hire for service AIMS TO BE THE BEST: Coachable, goal and career-oriented learner who is innovative & influential to others PLAYS BY THE RULES: Professional who takes attendance and integrity seriously, is reliable, task-focused & does the right thing IS DRIVEN TO WIN: Brand advocate who brings passion, energy, drive & positivity into customer interactions Responsibilities * Be passionate about Nike products and services * Demonstrate enthusiasm and eagerness to learn the fundamentals of all store Athlete roles, including but not limited to Service, Visual Presentation, and Stockroom * Deliver the best possible service and attention to all consumers * Assist the team in executing all daily retail operations to ensure premium service and smooth store functioning * Develop positive relationships with consumers and teammates * Be an active member of the store community by attending and supporting store events * Model reliability and flexibility by being able to work varied hours and days to meet the needs of the business Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary Nike, Inc. Petaluma CA

Retail Sales Professional - Petaluma, CA

Comcast