Retail Sales Mystylist @Macy's, Full Time: Deerbrook

Macy's, Inc. Humble , TX 77338

Posted 2 months ago

Looking for a fulfilling and fun job that's integral to the success of one of America's most historic brands? Then join Macy's Retail Sales or Support teams! Join us and immediately become a part of what makes Macy's special. Macy's values you as an individual. We are committed to your personal growth and development as we work together to support an exceptional experience for our customers.

Job Overview:

My Stylist @Macy's Associate is responsible for developing personal shopping business by providing outstanding customer service, demonstrating superior product knowledge to customers, and creating a shopping experience that will make the customer feel welcome and comfortable during periods of high volume. The associate is also responsible for fulfillment and performing other duties as necessary.

Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:

  • Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy's tablet app.

  • Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own.

  • Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.

  • Provide an exceptional customer experience by ensuring the customer is always the priority.

  • Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area.

  • Handle all returns courteously and professionally.

  • Develop a high level of product knowledge for the merchandise in the department by reading vendor tags, pamphlets, and attending training classes in order to communicate it to the customer.

  • Suggest additional merchandise to compliment customer selection and engage the customer.

  • Offer to call other locations if merchandise is unavailable within store.

  • Offer to put purchase on customer's Macy's charge account toward the end of the shopping experience.

  • Reinforce customer's selection and package merchandise with care.

  • Invite customers to come back and thank them by name whenever possible.

  • Responsible for achieving personal sales goals, hourly sales productivity rates, and Star Reward goals.

  • Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer-the most important person in our stores.

  • Develop clientele customer list and increase department sales.

  • Follow up on purchases through e-mails, phone calls, or thank you cards.

  • Cross sell throughout the store to maximize customer satisfaction and store sales.

  • Complete support tasks such as recovering the fitting rooms and straightening merchandise as needed.

  • Be knowledgeable of and perform sales support functions related to POS procedures.

  • Be aware of back stock and fill as needed.

  • Be aware of current promotional events and sales.

  • Assist sales manager or vendors with special events as needed.

  • Maintain good housekeeping standards.

  • Adhere to Asset Protection and inventory control and compliance procedures.

  • Maintain department recovery standards; including fitting room go backs to standard, if applicable.

  • Perform other duties as necessary.

  • Follows shortage programs and procedures.

  • Perform these functions in an efficient manner, as directed by the Supervisor.

  • Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

  • High School Diploma or equivalent.
  • A minimum of one year of related experience and/or training.

Communication Skills:

  • Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, and division.

  • Able to use a calculator.

Reasoning Ability:

  • Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

  • This position may involve constant moving, talking, hearing, reaching, and standing for at least two consecutive hours, lifting at least 30 lbs.; as well as occasionally stooping, kneeling, crouching, and climbing ladders.

  • Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.

  • Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

  • Must be able to function as part of a team.

  • Possess a strong sense of urgency.

  • Must enjoy meeting and interacting with customers.

  • Possess a thirst for learning.

  • Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. - including Macy's and Bloomingdale's - will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Help make life

shine brighter.

Collaboration,

Creativity,

Culture.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Cosmetics Sales Beauty Advisor Part Time Deerbrook

Macy's, Inc.

Posted 2 months ago

VIEW JOBS 10/16/2020 12:00:00 AM 2021-01-14T00:00 Love helping others find their inner beauty and build their confidence with amazing beauty products from the hottest brands? At Macy's Beauty, it's how we make magic, and it's exactly what you'll be doing as part of our Beauty team. ... More " Develop your artistic side, create customized regimes and unique, beautiful looks from top beauty brands. You'll run the business like it's your own - but with the backing of America's premier omnichannel retailer. Talk about the best of both worlds! Get top-notch paid training on our product lines as well as learn about new technology, trends, and techniques in the constantly evolving world of beauty. Get exclusive perks including samples of all kinds of amazing products and a regular product allowance to spend on your choice of full-size products (we call it "gratis," and you're going to love it.) Find your perfect look helping others find theirs - explore beauty careers in retail and join our beauty team. Job Overview: With a role in the Macy's Cosmetics Department, you will have the opportunity to help others look their best every day. You'll make one-on-one connections with customers to learn their sense of beauty and style, develop your artistic side through customer consultation and make-up and product application, and attain a sense of accomplishment when your skills combine with your passion for beauty to reach personal and team sales goals. Previous cosmetics experience is nice to have, but is not required to begin a career in beauty at Macy's. Perform other duties as assigned. The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: * Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration * Partner with Sales Manager and Counter Manager to identify business driving opportunities and stock needs * Develop a repeat-business customer base in order to regularly communicate: upcoming events, new merchandise receipts and product replenishment to increase incremental sales * Participate in pre-selling and sales driving events as well as processing of new receipts, damages, testers, and return to vendors (RTVs) * Attend product training classes and seminars * Regular, dependable attendance and punctuality Qualifications: Education /Experience: * High school diploma or equivalent. * Previous cosmetic or fragrance sales experience a plus. Communication Skills: * Ability to read, write, and interpret labels including warnings and ingredient lists on products. * Ability to effectively communicate with and present information to customers, vendors, buyers, peers, and all levels of management. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. * Must be able to calculate percentages and ratios. * Must be able to make change using American Monetary units. Reasoning Ability: * Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: * This position involves constant moving and standing. * Involves standing for at least two consecutive hours. * Involves lifting at least 30 lbs. * May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. * May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: * Superior organizational and time management skills. * Must be able to build relationships and influence others. * Ability to set and achieve goals. * Ability to multi-task in a fast-paced environment. * Must possess a strong sense of urgency and a thirst for knowledge. * Must be able to lead by example. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. - including Macy's and Bloomingdale's - will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9. Great Perks Gratis Product Allowance Exclusive Samples Be an Artist Become an artist. Collaboration, Creativity, Culture. Macy's, Inc. Humble TX

Retail Sales Mystylist @Macy's, Full Time: Deerbrook

Macy's, Inc.