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Retail Sales Manager

Expired Job

Duluth Trading Company Cary , NC 27518

Posted 4 months ago

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Purpose of Position

The Duluth Trading Company Sales Manager ensures each member of the store team delivers the Duluth Brand experience daily. The Sales Manager is a key contributor in achieving KPI's through proper hiring, staff development, merchandise presentation, operational excellence, inventory controls and loss prevention.

Key Accountabilities

  • Develops an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Leads team to do the same.

  • Personally demonstrates high level of service and engagement and sets expectations for the team.

  • Sales Manager manages floor coverage to engage the customer and drive Duluth experience.

  • Ensures that customer profile information is accurately recorded.

  • Responds proactively and provides positive resolutions to customer concerns. Is empowered to make decisions.

  • Maintains merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging. Ensures sales floor is customer ready.

  • Effectively set up sales and promotions with proper signing and communication

  • Executes and supervises the handling of merchandise receipts and transfers quickly and accurately, including checking in, hanging, steaming, and visual merchandising on sales floor.

  • Ensures Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area.

  • Provides clear and consistent feedback to employees on a regular basis.

  • Adheres to all Company guidelines, policies and programs and sets a positive example.

  • Understands, executes and trains all cash handling and reporting functions

  • Processes all register functions and ensures they are followed in store.

  • Ensures store is secured; responds to any alarms as directed.

  • Ensures safety of employees and customers. Communicate concerns to Store Manager or Assistant Store Manager.

Knowledge and Background

Requirements:
  • High school diploma or equivalent. Associate's or Bachelor's degree with a focus in Business Administration and /or Merchandising preferred.

  • Three years retail experience with a minimum of one year management experience. Retail Management preferred.

  • Able to adapt in a growing and changing environment.

  • Able to motivate, lead and influence others.

  • Confident in problem solving and decision making.

  • Exhibits a high level of integrity and trust.

  • Excellent communication skills.

  • Collaborates and functions as part of a team.

  • Ability to work a flexible shift including nights and weekends.

  • Full time Sales Manager must have full availability.

  • Performs other duties as directed.

Environmental Factors:

  • Must be able to stand or walk for up to eight hours a day.

  • Frequent reaching and bending and twisting below waist and above shoulders.

  • Frequently required to use repetitive hand to finger motions and reach with hands and arms.

  • Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.

  • Ability to climb ladders, reach and bend.

  • Work in temperatures ranging from 50 - 85 degrees especially in our stock room areas.

  • Able to use common tools such as hammer, screw driver, and wrench for floor sets.

  • Use of a computer up to 60 % of the time throughout the day.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job.


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Retail Sales Manager

Expired Job

Duluth Trading Company