Retail Sales Lead (Non-Associate) - Charlotte

About the Role: SITKA is seeking a Sales Lead to join our team for the opening of our Charlotte, North Carolina store. In this role, you will report to the Store Manager. We are seeking a candidate who will provide leadership support and direction to the store team and successfully execute company strategies. You will help coach and motivate a team of brand advocates who in turn will provide a premium customer experience. The Retail Sales Lead drives store profitability by upholding store operational and visual merchandising standards. You have a customer-first mindset and thrive in fast-paced, ever-changing entrepreneurial environments.

This is not a remote position. This is a contract position located in Charlotte, North Carolina

General Job Duties:

• Model brand service standards to help drive excellent customer experience

• Coach the store team on SITKA standard of customer service, brand identify, product, and operations

• Create and support a culture of customer engagement amongst your team

• Provide a timely response to daily, weekly, and monthly tasks assigned by Assistant Store Manager and Store Manager

• Ensure timely execution of distributed goals and tasks assigned to the sales staff

• Execute opening and closing procedures

• Become a brand expert on all things SITKA

• Assist in inventory procedures, allocation, and replenishment, third party orders, shipping, receiving, cycle counting etc.

• Work with the Visual Merchandiser to uphold merchandising standards to create an appealing in-store experience

• Maintain cleanliness of the store by executing and upholding cleaning standards

• Operate the POS to complete all sales, returns and exchange transactions effectively and accurately

• Assist with store events

Qualifications & Experience:

• Positive attitude that goes above and beyond for customers.

• 1+ years of customer service and/or retail experience preferred.

• Previous retail knowledge (POS, Inventory, customer service, and sales) preferred.

• Ability to work in a fast-paced environment.

• Knowledge of outdoor gear preferred.

• Must love outdoors, hunting knowledge preferred.

Physical Requirements:

• Stand for the duration of the shift

• Move and process shipments

• Ability to lift 45 lbs

• Operate general office equipment (phones, computers etc.)

Perks:

• Employee discount!

• Working with a passionate crew of outdoors enthusiasts

Equal Employment Opportunity

Placers will recruit, hire, train and promote individuals, as well as administer any and all personnel actions, without regard to individual's race, religion, creed or color, national origin, ancestry, mental and/or physical disability, gender, age, marital status, sexual orientation, or other characteristics protected by law. Placers will make reasonable accommodations to qualified individuals and will not tolerate any unlawful discrimination and any such conduct is prohibited.

Diversity and Inclusion Promise

Placers values everyone. We like the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better. At Placers, we will continue to make our workplaces trusting places to have complex and sometimes difficult, conversations about diversity and inclusion.