The role of the Retail Sales District Manager is to generate sales by providing exceptional service to all customers and to direct all activities required to achieve sales, service, merchandise presentation/visual excellence, human resources management, loss prevention, and expense control goals within the expectations consistent with the Design Within Reach mission. You will set and monitor your own goals, as well as your Area Studios goals. You will manage and delegate Studio and Area Studio priorities. You will report to the Senior Vice President, Direct to Consumer.
What you'll do:
You'll have opportunities to design, achieve and build relationships every day as you...
Drive sales through proper management, goal setting and evaluation, Account Executive training, staff recognition, and personal effort.
Achieve Studio and Area goals: drives sales to achieve Studio profit goals through sales generation, promotion of outstanding customer service, merchandise presentation, hosting Studio design events, loss prevention, and inventory and expense management.
Ensure Studio's and Area Studio's adherence to merchandise standards by maximizing Studio and Area sales and profitability through interpretation of visual goals and directives to create a visual impact
Loss prevention: ensure the Studio meets its shortage goal and 100% staff compliance with loss prevention and safety procedures through awareness, training, and action. Addresses and resolves all our loss prevention or safety situations.
Operations and systems: manage all procedures to maximize profit (e.g., scheduling, shipment receiving, processing, transfer, and control, controllable expense and supply management), and ensures daily compliance by the staff of all Studio procedure, including systems procedures, dress code, attendance, etc.
Statistical plans: with emphasis on sales, product knowledge, customer service, and visual excellence, meets all Studio financial plans. Manage all store business files.
Develop a strong Studio staff and Studio Proprietor teams: through recruitment, selection, development, and inspiration. Resolve human resource issues, supports all Area staff to maintain a positive and productive work environment, provides for delivery of all management training programs, conduct performance reviews, and spends at least 50% visiting Studios within their areas.
Make decisions to comply with Studio, visual, and company procedures.
Develop, gain approval, and administer budget and payroll expenditures.
Adjust scheduling and resource expenditures to support the Studio's current sales trend while maintaining overall profitability.
Act as second and final interview and make the decision to hire Studio Account Executives and Studio Proprietors.
Evaluate all Studio and Area Proprietor staff performance and recommend salary adjustments within company guideline.
Administer directions to achieve Area compliance to operations directives, review and recommend enhancement to any company-initiated program or task request, including training and incentives, representing the field's point of view to corporate.
Recommend real estate opportunities, policy and procedures changes, visual and merchandise suggestions.
Does this sound like you?
This might be you if you have the following skills and abilities...
Associate, B.S., or B.A. degree or equivalent
7+ years of transferable retail management and multi-location responsibility
Annual sales volume responsibility of $1 to $5 million with a proven successful experience increasing sales.
Travel and manage locations in the New York City area.
Provide outstanding customer service, deal with concerns or problems, function as a role model, and ensure sales are generated through customer satisfaction.
Provide leadership, training, and direction throughout the Area by:
Knowledge of visual presentation techniques, ability to interpret and achieve visual goals while tailoring them to fit the Studio's sales floor configuration and space, disciplined to maintain merchandising and stock processing standards. Interpret Studio needs, analyze and communicate assortment issues with Studio Operations.
Leading the Studio and Area to meet its shortage goal and 100% staff compliance with loss prevention and safety procedures through awareness, training, and consistent action. Address and resolve all our loss prevention or safety situations.
Setting priorities, delegate, and follow-up on all Studio-related issues including personnel actions, loss prevention issues, and safety standards..
Recruit, select, develop, motivate, and retain a successful Studio and management team.
Communicating effectively with customers, associates, managers, outside contacts, and corporate office.
Making decisions concerning customer service, merchandising, and human resource issues.
Analyzing business trends and complete Studio budgeting procedures on an Area-wide level.
As a Retail Sales District Manager, you'll be eligible for DWR's comprehensive benefits package including medical, dental and vision insurance, paid holidays, parental leave, green transit subsidy and more.
Design Within Reach provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, marital status, national origin, ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws, and prohibits discrimination and harassment of any type.
Design Within Reach Inc.