Retail Sales Associate/Optician
This is for a full-time position.
Are you looking for a career that will bring you home? A career with a company that has one of the absolute best store leadership teams on the planet?! Well, you just found it!
One of the nations TOP optical companies, Eyemart Express is seeking candidates with a strong retail background for a position at one of our store locations. For nearly 30 years, Eyemart Express has been setting the pace and the standard when it comes to delivering an awesome customer experience along with great prices and the fastest service anywhere! We have full-service labs in every one of our stores! And were growing every year with new stores opening throughout the country. Your career growth potential is endless!
So, if youre looking to join a company that leads the industry in service, quality & speed, and that is rapidly expanding to well over 200 stores, then Eyemart is the place for you! If you have the drive, the talent, along with the leadership experience in bringing teams together and exceeding goals, then we want to talk to you. Take a look at some of the things the role consists of and send us your resume today!
The new Retail Sales Associate, also known as a Retail Optician, will primarily assist patients in selecting the eyeglass frames, lenses and lens coatings that best suit their needs. The Retail Associate will also be responsible for ensuring the lab technicians have accurate measurements and prescription information for grinding, coating and fitting lenses to the frames. Once the glasses are complete, the Retail Associate is responsible for dispensing the glasses to the patient.
Duties and Responsibilities:
Provide exceptional customer service
Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges
Compute and process payment transactions/refunds using in-house Point of Sale system
Perform other administrative tasks as assigned
Process insurance claims
Maintain up-to-date knowledge of products
Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
Input customer information into computer system
Assess and interpret patients needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products (i.e. frames, lens type, coatings)
Take necessary measurements (i.e. measuring the patients pupillary distance)
Prepare work order for lab ensuring all pertinent information is listed (i.e. patient information, prescription, lens size/type, measurements, special tinting or coating, etc.)
Pull correct lenses according to work order specifications
Inspect final product for accuracy; adjust completed glasses to fit patient using pliers, hands and heat if necessary to bend frames accordingly
Educate patient on how best to care for their glasses
Adjust/repair damaged frames, replace nose pads and missing screws
Price, stock and straighten merchandise
High School Diploma or GED
Experience working in retail, customer service, or sales
Experience working in the optical industry is preferred
Skills and Abilities:
Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift)
Ability to occasionally stoop, bend, kneel, crouch, reach, and twist
Ability to lift, carry, push, and/or pull up to approximately 25 lbs
Must possess excellent hand-eye coordination and fine motor skills
Ability to operate basic office equipment
Ability to communicate clearly and concisely, both orally and in writing
Ability to correctly read and interpret prescription specifications and input into computer properly to ensure lenses are cut properly
Ability to multi-task
Ability to identify and solve problems, and facilitate problem solving
Attention to detail
Time management skills - ability to prioritize and work quickly and efficiently when there are multiple customers to assist
Ability to deal with stressful situations such as dissatisfied customers
Ability to establish and maintain effective working relationships with fellow employees
Work is performed primarily in an indoor retail store setting
High level of interaction with general public
Work is independent and with patients
Environment is often fast-paced and deadline oriented
Work with small manual tools (screwdriver, pliers, etc.) on a regular basis
Some exposure to dusts, fumes, glass and/or plastic lens particulates, standard chemicals found in optical lab (some of which may be allergenic), metal alloy (solid and melted), moderately high levels of noise, fluorescent lighting, cleaning agents and electrical energy in the lab