394 N. Moorpark Road, Thousand Oaks, CA 91360 USA
Retail Sales Associate (Service Team Member)
As a Retail Sales Associate, you are responsible for providing an exceptional customer service experience while driving sales. By using selling skills, you will be asked to quickly build relationships with customers and advise them on Total Wine & More's product portfolio based on their shopping needs. While both part-time and full-time positions generally focus on sales and customer service support, you may also be assigned at times to front end cashier and merchandiser/stock associate duties as necessary.
Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our products and services
Learn Total Wine & More's full product portfolio to provide customers with recommendations and connect them to the right product(s).
Drive retail sales, margin, and Winery Direct metrics to specified goals
Maintain store visual presentation according to company merchandising guidelines
Replenish and maintain inventory, including home spots, end caps, and platforms in preparation for product delivery
Perform cashier functions and adhere to minor policy while completing customer transactions
Maintain store safety standards
Ownership of store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.
Minimum Experience, Skills and Education:
21 years of age or older
Ability to work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours
Ability to use technology applicable to the position and access information necessary to complete daily responsibilities
Desire to continually develop retail sales skills and knowledge of product and services
Preferred Experience, Skills and Education:
1 year as a store associate or customer service representative (including greeting customers, building relationships, assisting in locating/selecting/selling product, and identifying/resolving customer issues)
Prior experience in a team environment requiring professional and effective communication skills
Wine and liquor sales specialist experience in a retail sales environment
Handling multiple projects/tasks at a time and meeting deadlines
History of willingly assisting others and acting as a team player
Strong interpersonal skills necessary for establishing customer and team relationships
Ability to demonstrate a positive and engaging attitude and demeanor
WSE, Sommelier, or other industry certification preferred
High School Diploma or equivalent
PHYSICAL REQUIREMENTS (with or without accommodations):
Ability to walk, bend down repeatedly, and be on feet for 10-12 hours a day
Ability to climb ladders and lift 50 lbs. overhead and repeatedly
Drug Free Workplace
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