Retail Associates Department: Retail
Are you a high-energy individual who loves cycling and the outdoors? If so, we have an opportunity for you! We are looking for hourly associates with experience in retail and/or the outdoor industry. Retail Associates support the store management by performing various receiving, stocking, signing and customer service related tasks as requested. This position works to maintain the high standards of the company throughout the store and offer outstanding service to every PEARL iZUMi customer.
You have at least 6 months retail experience
You have footwear or outdoor apparel experience
You have proven sales experience and hitting sales goals
You strive to provide quality service to every customer
you are passionate about cycling whether it be road, mountain, or commuting on a fixie all are great!
You have superb written and oral communication skills
You are able and willing to stand on your feet all day and lift up to 35 pounds on a regular basis
You have a flexible schedule and are available to work weekends, holidays, evenings, and peak retail time periods
Focuses on building a customer for life during every customer interaction
Demonstrates in-depth knowledge of PEARL iZUMi products
Achieves daily sales goals on a regular basis
Meets standards for items sold per transaction (IPT's), set by store manager
Honors our lifetime warranty and makes the greatest effort to enhance the customers perception of the PEARL iZUMi brand even when they are returning product - make it simple for the customer
Understands all policies and procedures outlined in the Retail Operations Manual & Employee Handbook
Arrives for and leaves work as scheduled every day; and properly records hours worked in ADP
Notifies manager on duty before the start of scheduled shifts if there is any issue with reporting to work on time
Maintains stock according to standards outlined by store manager
Assists with execution of physical inventories
Assists manager with supply and merchandise orders as requested
Follows all company policies and procedures as outlined by the Store Manager; asks for additional training on processes and procedures which are not understood
Protects the assets of the company
Calls Manager or Assistant Manager immediately in any emergency situations; contacts the Sr. Retail Manager if the Manager or Assistant are unavailable
Visual & Merchandising
Maintains corporate visual and merchandising standards
Ensures all signing and merchandising represents the PEARL iZUMi Brand as the premier cycling brand
Eliminates anything that visually detracts from the PEARL iZUMi brand in the store
Demonstrates good teamwork tact and professionalism in all interactions with all team members and customers
Represents our brand consistently in all communications. Every communication should flawlessly represent our brand image
Other Duties and Responsibilities
Performs other miscellaneous duties as requested by Store Manager and Assistant Manager
Performs other duties as assigned/requested by the Sr. Retail Manager
Key Organizational Competencies:
A+ Service Focus Focuses one's efforts on discovering, meeting and exceeding customer needs and expectations. Develops and grows a relationship for future business and ultimately facilitate the customer decision-making process.
Drive For Results Accurately assesses critical issues and concentrates work efforts on them to produce valued results.
Collaborative Interacts with others in a constructive, positive and respectful manner, regardless of individual differences. Assists team members or coworkers in achieving goals and completing assignments.
Adaptable Effectively handles changing environments within the organization; maintaining effectiveness when dealing with multiple and conflicting priorities across different cultural settings, or during times of great adversity.
Aptitude/Business Acumen Assimilates, synthesizes, interprets, and communicates significant business and economic information and impacts.
Authenticity/Innovation Identifies key trends opportunities, and organizational capabilities that would bring competitive advantage to the organization. Sees trends before others and integrates concepts in a unique way.
Problem Solving Anticipates future consequences and trends accurately and has broad Displays the ability to openly receive feedback and criticism in a positive manner. Learns from mistakes and asks for others insight in times of need, rather than turning defensive. Effective in using active listening skills when engaging in conversation.
Open/Receptive Energizes people around specific organizational initiatives, goals and visions. Ensures others hear, understand and accept a common organizational vision by guiding, translating and influencing what the vision means for everyone involved.
Reliable Maintains personal productivity and effectiveness in the midst of change, ambiguity, or stress.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job. The successful candidate will be expected to perform all functions from administrative processing to leading change initiatives.
Shimano American Corporation