Retail Sales Associate Lead

Viejas Enterprises Alpine , CA 91901

Posted 3 months ago

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GENERAL SUMMARY

Communicates all store specific guest needs and staffing and merchandise issues to the Retail Operations Supervisor. Monitors weekly inventory of store merchandise, prepares reorder forms, and submits to supervisor for approval. Assists Retail Operations Supervisor in training and scheduling team members. Performs all duties of a Retail Sales Associate.

CORE SCOPE OF POSITION

  • Communicates all store specific guest needs and staffing and merchandise issues to the Retail Operations Supervisor.

  • Monitors weekly inventory of store merchandise, prepares reorder forms, and submits to supervisor for approval.

  • Assists Retail Operations Supervisor in coordinating training sessions and scheduling within assigned store.

  • Directs team members for daily preparation of merchandise and displays in their respective stores.

  • Stocks shelves, counters, or tables with merchandise.

  • Sets up advertising displays or arranges merchandise on counters or tables to promote sales.

  • Obtains merchandise requested by guests, including venue, concert, and theme park tickets.

  • Answers guest's questions concerning location, price, and use of merchandise.

  • Calculates sales and/or coupon discounts to determine price.

  • Totals price on merchandise purchased by guests to determine bill.

  • Accepts payment and makes change. Wraps or bags merchandise for guests.

  • Cleans shelves, counters, or tables.

  • Removes and records amount of cash in register at end of shift.

  • Performs all other related duties as assigned.

FOUR STAR & FOUR DIAMOND SERVICE COMMITTMENT

All Team Members will display a Forbes Travel Guide Four Star and AAA Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Viejas Casino & Resort.

INTERACTION

  • Interacts with internal and external guests with a positive attitude and professionalism at all times.

SUPERVISION

  • Does not provide supervision to others

EDUCATION/CERTIFICATION

  • High school diploma or general education degree (GED).

EXPERIENCE

  • 2 or more years of related experience and/or training or equivalent combination of education and experience.

KNOWLEDGE AND SKILLS

  • Working knowledge of Word, Excel, and Outlook.

  • Excellent interpersonal relations/guest service skills.

  • Effective leadership/supervisory skills with the ability to resolve problems as they arise and handle

situations in an expedient manner.

  • Cash handling, cash register, and retail sales experience required.

PHYSICAL DEMANDS/WORK ENVIRONMENT

  • See working conditions form for this position.

Required Skills

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Position Type Full-Time/Regular


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Retail Sales Associate Lead

Viejas Enterprises