Retail Sales Associate

Floor & Decor Novi , MI 48377

Posted 4 weeks ago

Purpose:

Floor and Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor.

Qualities we look for:

  • Friendly and enthusiastic

  • Entrepreneur and hard-working

  • Honest and accountable

  • Excellent communication and listening skills

Essential Job Functions:

  • Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.

  • Provide above and beyond customer service and exceed customer expectations when assisting customers.

  • Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe.

  • Work in cooperation with management and team members to achieve sales goals.

  • Process customers at checkout using point of sale (POS) system.

  • Process customer refunds and exchanges according to established guidelines.

  • Follow established cash, check and credit card acceptance procedures.

  • Create price tags and merchandise signs. Stock, tag and display merchandise.

  • Act and work in a manner consistent with the company's core values.

  • Demonstrate and understand compliance of the company's safety processes.

  • Answer telephone according to the company guidelines.

  • Be available to assist in other areas of the store as needed.

  • Work in a fast pace environment with accuracy.

Minimum Eligibility Requirements:

  • Must be 18 years or older.

  • Knowledge of basic math skills.

  • Customer service experience.

  • Ability to handle multiple tasks and work well under pressure.

  • Some positions may require completion of forklift certifications through FandD.

  • Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.

Working Conditions (travel and environment)

While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note: Floor and Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor and Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

BENEFITS & REWARDS:

  • Bonus opportunities at every level

  • Career advancement opportunities

  • Relocation opportunities across the country

  • 401k with discretionary company match

  • Employee Stock Purchase Plan

  • Referral Bonus Program

  • Corporate Discount Programs

  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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