Retail Sales Associate

Fleet Feet Summit , NJ 07901

Posted 1 week ago

Overview

We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 250 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it's a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that's introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don't mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.

Responsibilities

As an Outfitter, you are the heart and sole (pun intended) of our brand. You have the opportunity to recommend gear and products that a customer will use to cross their next finish line, regardless of what that looks like. This position is always going above and beyond to take care of our customers and communities. You will be part of a dynamic group that builds and maintains meaningful relationships with customers, vendors, and peers by listening to customer needs, providing personalized solutions, and, ultimately, outfitting them with everything they need to get started or persevere. We pride ourselves on putting people first and know that what we do each day does not happen anywhere else. We truly believe that running changes everything.

Qualifications

  • Available to work a flexible schedule, including, days, evenings, weekends, and holidays

  • Experience in a customer-facing sales environment preferred

  • Proactive learner and sound decision maker

  • Passionate, positive, self-motivated and detail-oriented

  • Accountable and adaptable

  • Does the right thing

  • Collaborative and customer-centric

  • Willing to go above and beyond when needed

  • Communicate professionally with customers and team

  • Deliver the best customer experience by outfitting each customer that walks through the door

  • Support all Fleet Feet initiatives, activities, and functions

Perks:

  • High energy and fun atmosphere

  • Training and advancement opportunities within the Fleet Feet brand

  • 401(k) Retirement Plan for all part and full-time employees (Age 21+) with 4% employer matching and immediate vesting (company-owned stores)

  • Community involvement and community service activities

  • Training Program and Product Discounts

  • Passionate team members

  • Check out our Fleet Feet Benefits Guide for full-time employees averaging 30+ hours/week at company-owned stores

We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we prioritize diversity and inclusion in our hiring practices, our culture, and our engagement with the community. Learn more about our Diversity, Equity and Inclusion initiatives.

Additional Requirements: Hours of work for this position may vary based on work schedule. Position requires moving around for periods of 2-4 hours without a rest break task sequencing, and using point-of-sale computers. Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required. Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom with inventory, and potentially slippery surfaces.

Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Customer Service Associate

Fedex

Posted 2 months ago

VIEW JOBS 10/22/2022 12:00:00 AM 2023-01-20T00:00 <p>POSITION SUMMARY:</p><p>The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs &amp; graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.</p><p>GENERAL DUTIES AND RESPONSIBILITIES:</p><p>(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)</p><p>People</p><ul><li><p>Follows instructions of supervisors and assists other team members in performing store functions</p></li><li><p>Assists in the training of store team members</p></li></ul><p>Service</p><ul><li><p>Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need</p></li><li><p>Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services</p></li><li><p>Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs</p></li><li><p>Ensures all customer problems are resolved quickly and to the satisfaction of the customer</p></li><li><p>Takes complex customer orders using order systems and provides accurate pricing information</p></li><li><p>Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels</p></li><li><p>Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents</p></li><li><p>Maintains a safe, clean and orderly retail Store</p></li></ul><p>Profit</p><ul><li><p>Ensures confidentiality of customer data and careful handling of documents, media, and packages</p></li><li><p>Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change</p></li><li><p>Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability</p></li><li><p>Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage</p></li><li><p>Takes preemptive action to prevent errors and waste</p></li><li><p>Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits</p></li><li><p>Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures</p></li></ul><p>Self-Management</p><ul><li><p>Performs multiple tasks at the same time</p></li><li><p>Looks for opportunities to improve knowledge and skills within the retail Store</p></li><li><p>Able to operate with minimal supervision</p></li><li><p>Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook</p></li><li><p>All other duties as needed or required</p></li></ul><p>MINIMUM QUALIFICATIONS AND REQUIREMENTS:</p><ul><li><p>High school diploma or equivalent education</p></li><li><p>6+ months of specialized experience</p></li><li><p>Excellent verbal and written communication skills</p></li><li><p>For new hires, must meet all FedEx Office employment qualifications in force at time of hiring</p></li><li><p>For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook</p></li></ul><p>ESSENTIAL FUNCTIONS:</p><ul><li><p>Ability to stand during entire shift, excluding meal and rest periods</p></li><li><p>Ability to move and lift 55 pounds</p></li><li><p>Ability, on a consistent basis, to bend/twist at the waist and knees</p></li><li><p>Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members</p></li><li><p>Ability, on a consistent basis, to perform work activities requiring cooperation and instruction</p></li><li><p>Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure</p></li><li><p>Ability, on a consistent basis, to maintain attention and concentration for extended periods of time</p></li><li><p>Ability, on a consistent basis, to work with minimal supervision</p></li><li><p>Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position</p></li></ul><p>Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.</p><ul><li><p>Suggests areas for improvement in internal processes along with possible solutions.</p></li><li><p>Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.</p></li><li><p>Applies Quality concepts presented at training during daily activities.</p></li><li><p>Supports FedEx Office Quality initiatives.</p></li></ul><p>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.</p><br> Fedex Summit NJ

Retail Sales Associate

Fleet Feet