Retail Sales Associate

Job Description

What You'll Do:

• Achieve or exceed personal sales targets and productivity standards

• Build a positive store environment through effective communication, collaboration and partnership with the management team

• Attend and participate in all store meetings, events and product knowledge sessions

• Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.

• Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories

• Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement

• Leverage in store elements to provide a memorable customer experience and promote repeat purchase

• Follow all store operating procedures to minimize store shrink

• Handle all Point of sale (POS) transactions in compliance with company standards

• Support in the overall upkeep of physical store maintenance and standards

• Maintain Visual Merchandise directives

Let's Talk About You:

• Minimum 2 years of customer service experience, preferably in the apparel retail industry

• Proven record of successful sales performance

• Previous experience working with affluent and luxury brands in high traffic locations

• Strong time management and multi tasking skills

• Ability to work efficiently in a fast-paced and team orientated environment

• Good understanding of CRM tools/processes

• Excellent communication and social skills

• Basic skills in Microsoft Office, specifically, Word and Excel

• Bonus points for proficiency in another language

Hourly Rate:

• $20 - $24 USD / hour