Retail Sales And Service Manager

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Retail Sales and Service Manager

Posting Start Date: 6/7/24

Division: Distribution

Posting Area: Field Service Reps

Employment Type: Salaried FT-Exempt

Onsite/Remote: Onsite

Job Location: Charlotte, NC, Greensboro, NC, Raleigh, NC

Retail Sales and Service Manager

Woodgrain is family-owned and one of the leading millwork and building products operations in the world. With over 65 years of product innovation, business growth, quality craftsmanship and service, Woodgrain is a leading producer of moulding, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain, Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities throughout the United States and South America. Check us out at: https://www.woodgrain.com/

We are looking for a Retail Sales and Service Manager to work in the Charlotte, NC market.

What we bring to you:

• $79,000 annually, plus annual bonus depending on company profitability

• Woodgrain pays 75% of medical, dental and vision insurance

• 401k matching, up to 3% of your base salary

• 3 weeks of PTO per year, 9 paid holidays

• Perks such as tuition reimbursement and large discounts off Woodgrain products

What our Sales and Service Manager does:

• Managing large, complex accounts with a significant regional or national footprint as assigned.

• Manage the Woodgrain Sales Process on behalf of all Woodgrain Divisions with assigned accounts: Focus > Prepare > Explore > Educate > Agree > Satisfy

• Networking within assigned accounts to secure business opportunities.

• Meeting with corporate offices of assigned accounts to perform quarterly business reviews.

• Meeting with regional and local leadership of assigned accounts frequently to build layered relationships.

• Traveling with Outside Sales Reps weekly to help accelerate sales process with targeted locations of the assigned accounts; and assisting with development of those reps.

• Working with internal business functions to ensure "satisfy" phase of sales process is executed to the expectation of assigned accounts.

• Investigating and resolving inquiries and issues raised by assigned accounts.

• Taking a proactive approach to account management.

• Holding monthly meetings with internal stakeholders regarding assigned accounts.

• Requires ~ 40% travel.

What you need to have:

• Bachelor's degree (BA or BS) in Marketing or Business; or four to six years related experience and/or training; or equivalent combination of education and experience

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

• A solid grasp of sales metrics, performance measures and technical indicators

• A thorough aptitude for analysis and strategy

• Decisive thinking and leadership abilities

Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

Woodgrain believes that diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Employment at Woodgrain is based on merit, competence, and qualifications, and we are committed to providing equal opportunities for training and advancement for all employees. Woodgrain is also committed to making our application process accessible to individuals with disabilities and will provide reasonable accommodation upon request.

Woodgrain is a drug, alcohol, and tobacco free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test.