Retail Sales and Operations Project Manager
Job ID: 2019-24066
Long Island City, NY
Altice USA is one of the largest broadband communications and video services providers in the United States. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.
The Retail Sales and Operations Project Manager has a lead role in project managing retail store projects and initiatives on a national scale. He/she will lead concept design, strategy development, and project manage GTM execution with flawless implementation across all Suddenlink and Optimum retail stores.
Core functional areas:
Projects will focus on implementing new greenfield strategic revenue growth initiatives that lead Altice into new customer segments and new product/service offerings that strengthen the Altice brand in the marketplace. He/she will partner with retail store Directors to identify sales performance gaps and collaborate with (a) the Marketing organization to identify promotions, events, offers, visual merchandising, etc., (b) the Training organization to identify learning and development opportunities, and (c) Product Management to identify unique product/pricing offers that lead to gap closure and increased Altice marketspace. Responsibility will also include driving communications across the entire retail store channel to ensure engagement and consistent messaging and alignment with overall business strategy and business goals.
The Retail Sales and Operations Manager will lead projects that enhance existing retail store operations and drive revenue growth across every Altice lines of business. Projects will include identifying and implementing sales operation initiatives that improve overall retail store performance, increase Retail Store Associate (RSA) productivity, streamline processes, reduce operational costs, maximize retail store efficiencies, as well as ensuring retail stores continuously exceed operational compliance goals. Partnering and collaborating with retail store Directors and Altice Headquarters cross-functional teams (including Product Management, Marketing, Operations, Training, Finance, etc.), the Project Manager will have a keen responsibility for driving measurable sales revenue growth across all retail stores. He/she will lead projects that enable retail stores and RSAs to exceed KPI goals (Sales KPIs and Operations KPIs). He/she will lead projects that optimize the customer experience in our retail stores including improving NPS, optimizing the shopping experience, and identifying innovative strategies that instill customer buying/shopping behaviors.
Retail Store Merchandising
The Retail Sales and Operations Manager will be responsible for merchandising retail stores.
Developing strategies to include, but not limited to:
Drive consumer purchase behavior
Create consumer in-store walk-flow strategies that:
Lead consumers to purchase add-on's (i.e., accessories)
Lead consumers to take action on in-store promotions and special offers
Provide a superior sales journey and customer experience within the store
Create an in-store cohesive look/feel that maintains an overall Altice brand image
Developing tactics to include, but not limited to:
Project manage a diverse set of large-scale projects that require collaboration with cross-functional teams throughout the organization (will be managing multiple projects).
Owning and fostering strong/healthy relationships with Retail Sales Directors and cross-functional teams throughout the organization. Will serve as Retail Sales & Operations SME.
Have the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of a specific project(s)
Define the project, build its comprehensive work plan, and manage to the timeline and budget
Lead project teams as well as plan, budget, oversee and document all aspects of the specific project
Use internal data analysis, competitive intelligence, and market trend data to formulate project strategy, delivery, and execution
Conduct research and analysis to make sound business decisions and formulate compelling recommendations
Perform needs assessment and data gathering to advance projects forward
Operationalize key initiatives across all retail stores
Project manage and coordinate facilities related projects with external vendors partners and internal facilities team. Facilities projects may include full store renovations as well as store relocations (opening a new store)
Identify sales performance gaps (to include analyzing store and RSA performance) and create initiatives that lead to gap closure
Coordinate communication related to sales/marketing promotions, new product and/or service launches, seasonal sales incentives, new sales processes
Support in the design, development, documentation and communication of new and existing policies, processes and procedures while also making sure the processes are standardized across all retail stores
Skills / Competencies:
Merchandising skills and Planogram design skills
Understanding consumer in-store traffic patterns and consumer buying behaviors (optimizing in-store walk-flow patterns that drive-to-purchase)
Excellent leadership and negotiation skills
Effective communication skills (verbal and written); ability to communicate with people at all levels; clear communication about goals, responsibility, performance, expectations and feedback
Effectively collaborate with cross-functional teams / matrix management
Inspires a shared vision and ability to influence others
Superb attention to detail (an attitude of "no room for error")
Extremely organized and excellent time management skills (know how to prioritize based on business imperatives as well as adaptable quickly to change in direction as business needs change)
Excellent strategic thinker and tactical execution --can understand the big picture as well as gets into the weeds
Ability to multi-task and lead multiple projects from beginning to end
Ability to make sound decisions (and put forth sound recommendations) based on critical thinking, data analysis, and market intelligence
Position will be located in Long Island City, NY at Altice USA Headquarters with some travel to retail store locations across the country.
Bachelor's Degree and minimum 10 years of project/program management and business management experience
5+ years industry experience in Communications, Telecom, Mobile, OEM Product Manufactures (a plus)
7+ years Retail Store experience (a plus)
3+ years merchandising and planogram design experience
Demonstrated experience in change management and leadership
Exceptional time management, working with cross-functional teams, and excels in matrix management environments
Exceptional oral and written communication skills
Performance driven / results driven
Critical thinking / forward thinking
Project Planning and Management
Embraces change in a dynamic ever-changing environment
Strong interpersonal, organizational and presentation skills
Able to thrive in a fast-paced environment (multitasking and meeting deadlines)
Self-starter, can excel with little direction, highly motivated, enthusiastic, and remains positive and up-beat under pressure
Ability to travel
Loves to have fun
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.