Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.
From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.
Retail Sales Agent assists customers primarily in person in order to provide information about Optimum products and services. Achieves sales objectives by identifying needs and selling services. Provides assistance with billing or service questions or problems, process payments, exchanges and/or issues Company equipment. Assists and mentors team members.
Provides quality internal and external customer service by representing the Company in a consistently courteous and professional manner. - Demonstrates analytical proficiency and diagnostic skills in resolving customer issues on first contact, including exercising empowerment (taking ownership), and appropriate follow-through
Demonstrates a strong passion for selling Company products and services
Meets and exceeds sales targets
Performs all work-related tasks in a manner that is in compliance with all Optimum policies and procedures in a multi-product environment.
Assists other Retail Sales Agents and Managers as required
Serves as a mentor to other team members, providing instruction, support and direction
Communicates with other departments to troubleshoot system problems
Accurately explains bills and Company policies and procedures concerning prices, billing and service
Determines customer needs and educates customer in order to sell or upgrade services Processes customer payments accurately and balances daily transactions according to established cash management procedures
Collects delinquent accounts
Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history
Issues, receives, and maintains records of customer-premise equipment
Exercises positive and cooperative behavior that promotes teamwork
Provides input and suggestions related to process improvements
Demonstrates proficiency in Customer Engagement, fostering an environment of continuous improvement.
Delivers exceptional customer service by providing the overall value, features and benefits of all products and services offered by Optimum.
Promotes and represents the Optimum brand in all customer interactions.
Maintains a respectful and professional behavior, putting the customer first; creating experiences that enhance Optimum loyalty and enrich customer's lives.
Communicates customer feedback on current needs and trends to management.
Demonstrates professional work ethic and adherence to all policies and procedures.
Understands the business and science of operating an Optimum Store and how the departments interact, and the employee's role in contributing to its success.
Knowledge of sale techniques
Bilingual- English/Spanish Preferred
Excellent time management skills and effective decision making
Maintain composure and customer focus while troubleshooting and solving issues
Engage customers with excellent listening skills and patience; with a passion to deliver world class customer service
Excellent written, verbal communications
Exceptional aptitude for accounting, bookkeeping and related cash handling skills
Excellent analytical problem solving and conflict resolution skills
Ability to multi-task and work in a fast paced, ever-changing environment
Affinity for identifying and pursuing engagement opportunities, and ability to work in a performance-measured environment
Ability to sit/stand for long periods of time and ability to lift and maneuver converters and equipment, up to 35 pounds.
Ability to multitask and work in a fast paced and ever-changing environment, work flexible hours, including evenings, weekends, holidays and overtime as required.
Must be flexible and adaptable with schedule and able to travel to multiple work locations (within 35 miles)
Intermediate knowledge of Microsoft application
High School diploma or equivalent
Internal applicants with demonstrated strong performance in customer-facing roles are preferred
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drugfree and smokefree workplace.