Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Retail Repair Technician

Expired Job

C Spire Wireless Jackson , MS 39201

Posted 2 months ago

SUMMARY OF RESPONSIBILITIES : Every team member is charged with bringing our strategic vision to life. Responsible for the diagnostics, triage, in/out of warranty repair, and refurbishment of damaged or defective customer/company owned wireless equipment.


  • Actively engaged as an employee advocate and fully committed to supporting our strategic vision to be and become known as the BEST in our industry(s) through:

  • Integrity

  • Putting our customer at the center of everything we do

  • A relentless passion to be the best

  • Being competitive, bold, innovative and adding value

  • An ownership mentality, behavior and accountability

  • An unyielding commitment to quality

  • Respect for our internal and external customers

  • Continuous improvement

  • Being resourceful, productive and efficient

  • Maximum dedication and effort with high energy, enthusiasm and urgency

  • Achieve individual sales and productivity goals while maintaining a high energy and highly motivated approach in selling C Spire services.

  • Responsible for being a wireless device and mobile OS software expert in their given market.

  • Obtain and maintain required certifications necessary to complete approved repair/refurbishment on phones.

  • Identify, triage and perform efficient quality repairs, refurbishment, troubleshooting, on wireless devices in accordance with manufacturer's warranty and company's requirements.

  • Ensure all sales transactions are recorded and completed accurately with all applicable labor and parts charges.

  • Be knowledgeable of our accessory options and be able to recommend and upsell items for customers based on their individual needs.

  • Meet or exceed customer satisfaction goals. (As measured by customer feedback surveys, NPS)

  • Work in conjunction with local the Market Manager to cover service related needs on the retail floor as customer flow and traffic dictates.

  • Keep workstation and inventory secure, neat, clean and organized at all times while maintaining a safe and secure work area in compliance with all company standards.

  • Maintain and secure all company equipment, inventory and tools.

  • Perform additional duties as assigned by the Retail Repair Manager.

EDUCATION/EXPERIENCE REQUIRED: High school diploma required. PC experience required. Two year electronics degree preferred. A minimum of one year electronic/mechanical device repair or telecom device experience required. Must possess high degree of interpersonal skills. Customer service experience required, preferably face to face in a service repair industry.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS : Must be able to lift 40lbs., bend, stoop, and crawl, have finger/wrist/arm mobility, and finger dexterity. Schedule ma y include some evenings and Saturdays.

Note: This is a brief description of the Retail Repair Technician's responsibilities and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment. Rev. 08/2018

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Refrigeration / Appliance Repair Technician / Maintenance Technician

Sears Home Services

Posted 2 weeks ago

VIEW JOBS 11/1/2018 6:14:19 PM 2019-01-30T18:14 <p><strong>$1,500 sign-on bonus may apply to applicants!</strong><br /> <br /> Position:</p> <ul> <li><strong>Appliance Repair</strong></li> <li><strong>Refrigeration Repair (*Requires EPA Universal Certification</strong>)</li> </ul> <p> </p> <p>For the Service Technician, we provide the following:</p> <ul> <li>Service van</li> <li>Specialized tools</li> <li>Uniforms</li> <li>Laptop computer</li> <li>Smartphone</li> <li>Home dispatched (most locations)</li> <li>Industry training</li> <li>Various incentive plans</li> <li>Growth opportunities</li> </ul> <p>As a Service Technician, you must be highly organized and possess excellent communication skills. We are seeking a dedicated team player who is able to ensure fast, flexible, and expert service to every customer via excellent time management skills.</p> <p>Excellent Benefits- Medical, Dental, Vision, 401K, etc...</p> <p><strong>Requirements of the Service Technician role include:</strong></p> <ul> <li><strong>*Refrigeration position requires EPA Universal Certification</strong></li> <li>High school diploma or general education degree (GED)</li> <li>At least 1 – 2 years of appliance repair experience, preferred</li> <li>Ability to use a computer for parts inquiries and ordering</li> <li>Working mechanical knowledge, including the use of tools and test equipment</li> <li>Ability to perform accurate repair of customer product</li> <li>Ability to follow directions and specific process steps to ensure quality workmanship</li> <li>Flexibility to work variable and flexible hours, including overtime</li> <li>Must complete all technician training elements within required timeframes</li> <li>Must possess and maintain a valid state driver’s license for the state in which you are applying</li> <li>Must pass pre-employment drug screen and criminal background check</li> <li>Must be at least 18 years of age</li> <li>Ability to occasionally lift up to 100 lbs.</li> </ul> Sears Home Services Jackson MS

Retail Repair Technician

Expired Job

C Spire Wireless