The Retail Regional Manager is responsible for the overall performance and environment of retail branches within assigned regions. This position leads and directs regional management teams in achieving profitability, sales, customer experience, compliance, and growth objectives for assigned branches and districts within the region.
Provides senior level guidance and support to the branches regarding customer concerns, operational questions, risk management, and human resource issues.
Manages, develops and leads district and branch management teams; approves incentives, expense reports, and other personnel and compensation matters.
Drives branch sales and performance and provides strategic direction focused on the continued growth and development of assigned branches and districts within the region.
Reinforces the bank's mission, vision and values by serving as a culture agent, motivating employees to achieve higher standards and promoting a commitment to excellence in service, sales, knowledge/learning, and technology-driven products and processes.
Conducts regular update and strategy meetings with direct reports, peer management and leadership teams.
Tracks and reviews daily region performance levels; compiles summary reports and communicates standings; develops and directs action plans for improvement areas.
Conducts frequent branch visits to ensure adherence to bank policies, consistency in sales and marketing efforts, successful implementation of new products and services, and to develop and maintain strong professional relationships with branch employees and host retail partners.
Promotes community development and serves in the communities serviced by the region.
Performs other job related duties or special projects as assigned.
Solid technology skills, including intermediate proficiency with Microsoft office (Outlook, Word, Excel, SharePoint, Power Point) and banking software applications.
Excellent presentation and communication skills, both written and verbal.
Excellent organizational and time management skills with proven ability to prioritize and manage workload and to instill a sense of urgency in others as necessary to meet deadlines and goals.
Excellent customer service, relationship management, and business development skills.
Sound knowledge of marketing, sales, financial, managerial and leadership principles with strong knowledge of banking operation practices, policies, products and applicable regulations.
Excellent problem solving, decision making, critical and strategic thinking skills, as well as strong attention to detail and concern for data accuracy.
Ability to analyze trends, processes and procedures and develop innovative and effective solutions for improved performance.
Strong overall business acumen with an ability to understand the direction, priorities, and goals of the organization.
Strong leadership and interpersonal skills; presents a positive and professional image, effectively collaborates with diverse teams, and is successful at achieving results through the effort of others.
Flexibility to engage in overnight and regional travel up to 75% of the time.
6-8 years progressive branch operations or sales management experience in the financial services or banking industry.
5-7 years of management or supervisory experience
Formal Education & Certification
Woodforest is an Equal Opportunity Minority / Female / Individuals with Disabilities / Protected Veteran and Affirmative Action Employer