Manages, oversees, and directs a group or region of banking centers to achieve sales and service goals, customer satisfaction, and staff development in support of the bank's strategic business plan. This classification requires broad knowledge of retail banking administration, including operations, regulatory requirements, security, policy, sales and marketing, product knowledge, and management leadership to support and achieve the Bank's business goals.
1.Maintains a thorough knowledge of corporate goals, policies, operating procedures, and services.
2.Supervises banking center managers within the assigned region.
3.Motivates and mentors managers and employees within assigned region to sell products and services to establish profitable client relationships.
4.Provides guidance and coaching to direct reports for handling critical personnel decisions of banking center exempt and non-exempt staff
5.Resolves unusual and difficult client situations.
6.Recommends products/service enhancements to Executive Management.
7.Participates in bank meetings to include: budget, regional, training, project planning, goal setting, and problem resolution meetings and strategic planning.
8.Conducts monthly sales meetings with Banking Center Managers to provide ongoing direction with regard to sales, client services, and other key store issues.
9.Exercises the usual authority of a Regional Manager concerning staffing, training, performance appraisals, promotions, career development, salary actions, and terminations.
10. Communicate and implement new ideas and marketing strategies within region to improve sales, marketing, and staff development.
11. Plan and provide input for region's sales goals while actively participating in the execution of the plan.
12. Works closely with the Regional President, Commercial Lenders, Retail Regional Managers and Small Business Development Officer to ensure that a team philosophy is delivered and banking center goals and accomplishments are exceeded.
13. Administrate and achieve corporate goals for assigned banking centers:
a. Net GL Consumer/Small Business Loan Growth
b. Net GL Deposit Growth
c. Customer retention/satisfaction
d. Fee Income
14. Performs other duties as assigned.
15. Must be proficient with real estate and mortgage lending.
16. Must be proficient with small business lending.
1.Bachelor's degree from accredited college in business or finance or seven years equivalent experience in banking.
2.Five years experience of combined sales and customer service/operations in a financial institution; three or more years experience in banking center management.
3.Excellent oral and written communication skills including public speaking and interviewing experience.
4.Must be conversant with bank products and policies.
5.Must be able to represent bank at executive level community functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit and walk. The employee frequently is required use hands to finger, handle, or feel; and reach with hands and arms.
The employee is required to talk and hear. The employee must frequently lift and/or move 10 to 20 lbs. Specific vision abilities required by this job include close vision and distance vision.