Retail Parts Pro

Advance Auto Parts Hilliard , OH 43026

Posted 2 months ago

Job Description:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

  • Provide GAS2 selling experience for DIY customer visits and phone calls

  • Achieve personal / store sales goals and service objectives

  • Manage DIY services including battery installation, testing, wiper installs, etc.

  • Ensure high standards of customer service and store appearance standards

  • Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

  • Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.

  • Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

  • Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

  • Friendly communication

  • Ability to locate and stock parts

  • Safety knowledge and skills

  • Operating inventory systems and store equipment

  • Parts and automotive system knowledge skills

  • Operating POS and Parts lookup systems

  • Expert at testing and diagnostic equipment for DIY services

  • ASE P2 certified or ASE ready equivalent

  • Advanced solution, project and product quality recommendation ability

  • Advanced parts lookup and sourcing

  • Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

  • Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.

  • Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence

  • Understand and execute instructions furnished in written, oral, or diagram form

  • Successfully complete the Parts Knowledge Assessment

  • Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

  • Use Microsoft software effectively (Word, Excel required)

  • Strong organizational skills

  • Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations

Must have a valid driver's license

ASE certification preferred, but not required

Physical Demands

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Parts Manager

WW Williams

Posted 4 days ago

VIEW JOBS 11/20/2020 12:00:00 AM 2021-02-18T00:00 PARTS MANAGER (Hilliard, OH) W.W. Williams is a 100+ year old family business, we provide parts and service for on and off highway trucks and equipment. Our Youngstown, OH location is looking for a Parts Manager to join our team who shares our values of Teamwork, Integrity, and a "Consider It Done" approach to customer service. Ideally we'd like someone with 2-4 years of leading people and managing inventory. Job Duties: * Take all necessary steps to assure customer satisfaction. * Take an active role in company sales. * Monitor Parts Department performance with key metrics, including revenue, profitability, and efficiency. * Assure proper inventory levels. * Accurately quote and sell Parts. * Manage Back counter, Front counter and Warehouse Staff. * Communicate policies, procedures, and branch goals to employees. Ideal Candidate will possess the following qualities: * Exceptional interpersonal, leadership, and communication skills. * Clear understanding of customer service, sales and marketing. * Must be a resourceful person, with a never give up attitude. * Good understanding of mechanical components and associated repair. * Knowledge of profit and loss statements and how to use them to manage a business unit. * A self-starter who can observe the strengths present in a location and use those strengths to develop a positive business plan. Requirements for Parts Manager: * Experience as a Manager at this level with ability to manage employees and processes. * Experienced in sourcing parts using multiple resources. * Excellent communication skills. Benefits Include: * Salary, commission. * Generous benefit options. EOE/AAP/M/F/Vets/Disabled. WW Williams Hilliard OH

Retail Parts Pro

Advance Auto Parts