Retail Operations Specialist

Vivint Provo , UT 84601

Posted 2 months ago

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".Job Description

Who We Are:

We're Vivint Retail and we're changing the smart home industry. We've taken all that has made Vivint the leading smart home technology provider in North America and applied it in the retail space. Combined with our own unique collective ingenuity, Vivint Retail has emerged as the next big thing in smart home. Our salestallation model has disrupted the industry and has proven to be a game-changer for employee growth opportunity and has also improved the customer experience. And with some of the largest retailers in America as our partners, we're just getting started and the opportunities are endless.

Who You Are:

Data is your thing and you know how to manage it and use it to solve problems. As a natural problem solver, you are also detail-oriented and extremely committed to accuracy, getting things done, and meeting deadlines. You do well with ambiguity and under pressure. You're a team player everyone can depend on who enjoys working in a collaborative environment and never says "that's not my job." You'll learn the ropes quickly because you're a self-starter who is curious about how things work and isn't afraid to ask questions. You'll be successful because you're a strong communicator that doesn't mind repetitive tasks necessary for successful processes and solutions. In this role you'll have the opportunity to showcase your skills and talents as you gain valuable top-of-the-industry experience. It's a win-win.

What We Need:

As the Retail Operations Specialist you'll have the opportunity to play an important role in keeping the growing Retail channel running smoothly. You'll regularly tackle operational tasks such as data cleanup and identifying process or system breakage issues. You'll also communicate directly with Smart Home Pros and Regional Managers when they have questions relating to process and data. As the liaison between the field and corporate, you'll have the opportunity to identify and resolve problems in real-time and identify and create solutions to impact the overall efficiency of the department.

Job Responsibilities:

  • Daily cleanup of data exceptions to ensure accurate reporting, commissions, and customer experience

  • Regularly communicate with Retail salestallation reps and managers, assisting with various inquiries relating to process, data issues, pay, etc.

  • Identify potential solutions to improve data quality and increase productivity without sacrificing customer satisfaction or sales experience

  • Collaborate with team members to find solutions to problems which may include some combination of process, system, and data improvements

  • Analyze and interpret data and process to identify and solve root cause problems

  • Understand and help document cross-functional processes

  • Clearly and effectively communicate findings and make recommendations for practical improvements

Required Skills:

  • Type 60+ WPM

  • Basic Excel proficiency

  • Proficient in Google Forms, Google Docs, Google Sheets

  • Problem solving

  • Organization or project management

  • Ability to communicate professionally and effectively through e-mail

Minimum Qualifications:

  • High school diploma

  • Minimum 1-3 years of experience with Vivint Smart Home or similar company

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Retail Operations Specialist

Vivint