The Retail Operations Manager (ROM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth. The ROM leads a team of task associates, including a key-holding supervisor, and is accountable for all aspects of managing the operations of a retail store, inclusive of inventory-related processes, merchandise resets, visual ad sets, and pricing compliance. This leader drives his/her business through a focus on performance (sales, inventory results, and operational compliance), people (training and development), and process (standard operating procedures). This position requires a passion for operational excellence, a drive for results, and the ability to quickly and efficiently lead through unforeseen complexity.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)
The ROM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):
Meet or exceed goals related to total store sales, inventory, and operational excellence.
Forecast and adjust payroll to maximize productivity and complete task workload (e.g., shipment, planogram, inventory, and ad set processes) on time, and within the payroll budget.
Build a team that embodies the Ulta Beauty brand by delivering exceptional service through the execution of tasks that drive product availability, newness, and the option for a self-navigated shopping experience.
Review and interpret financial and operational reporting regularly, including store visit and audit results.
Identify underperforming metrics and inefficient processes, and develop strategies that leverage company programs, tools, and resources to improve and grow the business.
Attract, hire, and retain a diverse team of top talent.
Train, coach, and develop associates using company programs, tools, and resources.
Create an environment that inspires and encourages the growth and engagement of associates.
Establish professional vendor partnerships that foster a shared interest in collaboratively delivering on shipment and planogram expectations.
Promote a culture of operational excellence amongst the leadership team by sharing best practices, establishing priorities, and providing support.
Be knowledgeable of, and ensure compliance with Ulta Beauty policies, procedures, and standards.
Use the company's scheduling tool as directed to adjust schedules and manage attendance in-the-moment during manager-on-duty shifts to ensure accurate schedules and reporting.
Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
Support continuous improvement by implementing company programs and influencing end-user adoption
2-3+ years of fast-paced, retail management, or other relevant work experience
Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives
Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing
Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices)
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Strong organizational skills to manage multiple tasks with moving parts
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
SPECIAL POSITION REQUIREMENTS
Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
Attend offsite meetings (may require overnight travel)
Continuous mobility throughout the store on a daily basis
Lift and/or move up to 50 lbs. on a daily basis
Stoop, kneel, and crouch on a daily basis
Climb a ladder and maintain balance on a daily basis
Ulta Salon, Cosmetics & Fragrance, Inc.