Retail Operations Manager-Alabaster Promenade

Ulta Salon, Cosmetics & Fragrance, Inc. Alabaster , AL 35007

Posted 4 weeks ago

The Retail Operations Manager (ROM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth. The ROM leads a team of task associates, including a key-holding supervisor, and is accountable for all aspects of managing the operations of a retail store, inclusive of inventory-related processes, merchandise resets, visual ad sets, and pricing compliance. This leader drives his/her business through a focus on performance (sales, inventory results, and operational compliance), people (training and development), and process (standard operating procedures). This position requires a passion for operational excellence, a drive for results, and the ability to quickly and efficiently lead through unforeseen complexity.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)

The ROM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):

Performance

  • Meet or exceed goals related to total store sales, inventory, and operational excellence.

  • Forecast and adjust payroll to maximize productivity and complete task workload (e.g., shipment, planogram, inventory, and ad set processes) on time, and within the payroll budget.

  • Build a team that embodies the Ulta Beauty brand by delivering exceptional service through the execution of tasks that drive product availability, newness, and the option for a self-navigated shopping experience.

  • Review and interpret financial and operational reporting regularly, including store visit and audit results.

  • Identify underperforming metrics and inefficient processes, and develop strategies that leverage company programs, tools, and resources to improve and grow the business.

People

  • Attract, hire, and retain a diverse team of top talent.

  • Train, coach, and develop associates using company programs, tools, and resources.

  • Create an environment that inspires and encourages the growth and engagement of associates.

  • Establish professional vendor partnerships that foster a shared interest in collaboratively delivering on shipment and planogram expectations.

  • Promote a culture of operational excellence amongst the leadership team by sharing best practices, establishing priorities, and providing support.

Process

  • Be knowledgeable of, and ensure compliance with Ulta Beauty policies, procedures, and standards.

  • Use the company's scheduling tool as directed to adjust schedules and manage attendance in-the-moment during manager-on-duty shifts to ensure accurate schedules and reporting.

  • Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.

  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.

  • Support continuous improvement by implementing company programs and influencing end-user adoption

Requirements

Education

  • Bachelor's degree is preferred

Experience

  • 2-3+ years of fast-paced, retail management, or other relevant work experience

  • Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense

  • Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives

  • Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing

Skills

  • Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices)

  • Excellent written and verbal communication

  • Strong collaboration and interpersonal skills

  • Strong organizational skills to manage multiple tasks with moving parts

  • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

SPECIAL POSITION REQUIREMENTS

  • Work a flexible, full-time schedule to include days, evenings, weekends, and holidays

  • Attend offsite meetings (may require overnight travel)

WORKING CONDITIONS

  • Continuous mobility throughout the store on a daily basis

  • Lift and/or move up to 50 lbs. on a daily basis

  • Stoop, kneel, and crouch on a daily basis

  • Climb a ladder and maintain balance on a daily basis

For positions located in San Francisco: pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

  • LI-DNP
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Manager 2 Colonial Promenade

Wells Fargo

Posted 1 week ago

VIEW JOBS 3/26/2020 12:00:00 AM 2020-06-24T00:00 Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. As a service manager, you're an integral part of the branch management team who works together to deliver an exceptional customer and team member experience, manage risk, and support growth. You will spend most of your time directly assisting customers and supporting tellers in serving their customers. As a leader, you will coach, motivate and develop your team of direct reports to achieve their full potential and meet established business objectives. Your responsibilities include: * Lead the team and serve as a role model by providing excellent customer service including engaging customers in conversations and building relationships with them * Serve as a leader in managing risk; accountable for alignment with applicable regulations, policy and procedure requirements, audit and escalation procedures * Lead the team to ensure customers are informed of the ways Wells Fargo can help them succeed financially, by making introductions to other branch team members and sharing digital banking options * Attract, retain and develop talent * Coach and provide feedback leveraging performance management tools and processes * Support customers in resolving or escalating concerns or complaints * Manage your team's schedule and lead the day-to-day operations of the teller line * Work a cash drawer to directly serve customers and perform teller and lead teller duties This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below. Required Qualifications * 2+ years of experience assessing and meeting the needs of customers and/or helping with issue resolution * 2+ years of experience following policies and procedures * 2+ years of leadership experience including coaching, training, or mentoring Desired Qualifications * Leadership skills including the ability to build, develop, and motivate a diverse work team * Experience addressing and resolving complex customer issues * Ability to provide strong customer service while actively listening and responding in an appropriate manner * Experience working with others on a team to meet customer needs * Cash handling experience * Knowledge and understanding of retail compliance controls, risk management, and loss prevention * Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss * Ability to interact with integrity and professionalism with customers and team members * Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment * Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills * Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking options * Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting * Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Job Expectations * Ability to work weekends and holidays as needed or scheduled * Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary. Street Address AL-Alabaster: 500 Colonial Promenade Pkwy - Alabaster, AL Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Wells Fargo Alabaster AL

Retail Operations Manager-Alabaster Promenade

Ulta Salon, Cosmetics & Fragrance, Inc.