Retail Operations Manager

Grow With Us!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

What we will offer you:

• Competitive Salary of: $65,000 to $80,000 annually

• Daily Pay- Get your money as you earn it

• Hudson PerkSpot Discount

• 20% Hudson Employee Discount

• 50% Hudson Food and Beverage Discount

• PTO

• Personal and Parental Leave Programs

• Medical, Dental & Vision Insurance

• Company Paid Life Insurance

• Employee Recognition Programs

• Advancement and Growth Opportunities

• On-going Training & Development

This Operations Manager Job Is For You, If You Enjoy:

• Assisting the General Manager in executing the day-to-day activities in support of the strategic planning initiatives to ensure a productive and profitable operation

• Helping to promote an overall corporate image of excellence through strong work ethic, leadership by example

• Providing consistent delivery of excellent customer service and store visual presentation

• Working at the Chicago O'Hare International Airport

Your Team is counting on you as an Operations Manager to:

• Provide flexibility to work any shift, any day of the week, including weekends & holidays

• Work a full-time schedule

Operations Manager Job Responsibilities:

• Assist the General Manager in maximizing sales and profits by meeting and exceeding sales budgets while minimizing shrink.

• Assists the General Manager in recruiting and developing quality staff at all levels. Provides input to location succession planning.

• Provides leadership, effective management and training for staff.

• Ensures communications from home office and the General Manager is delivered to all staff levels.

• Ensures full adherence to all company policies and procedures.

• Implements and enforces controls that protect the company's assets from internal and external shrink.

• Ensures over-all floor coaching and supervision is delivered consistently to ensure excellent customer service.

• Completes on a timely basis all administrative work as assigned by the General Manager, (i.e. scheduling, back office administration).

• Performs daily/ weekly operational audits.

• Ensures adherence to all promotional programs and reports deficiencies in compliance to the General Manager.

• Demonstrates excellent product knowledge and visual merchandising skills

• Performs daily inspections in each store to ensure company standards in visual presentation, stock replenishment and housekeeping are maintained.

• Fulfills all responsibilities of General Manager in his/her absence including responsiveness to landlord and home office requests.

Required Qualifications:

• Leadership qualities and demonstrated organizational skills.

• Excellent time-management skills and problem solving abilities.

• Strong interpersonal skills with an ability to interact with diverse personalities.

• Ability to multi-task.

• Able to lift up to 40 lbs.

• Able to stand and walk throughout the shift

• High School Diploma or Equivalent; Associates degree or above preferred

• Have a Driver's License

• Two years of previous retail management experience. Multi-store management experience required for multi-store locations

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.

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