Retail Operations Manager

Summary

This position is responsible for overseeing, leading and supporting all retail team members within their assigned region. This position offers the opportunity to support a region as needed within the banking centers while having the opportunity to build your team up for success.

Specific Job Functions

MANAGEMENT JOB DUTIES

• Support banking centers with all Human Resources areas.

• Recruiting

• Onboarding

• Day to Day Staffing/Time Off Requests

• Coaching/Mentoring/Recurring One-On-One Meetings

• Quarterly Touchpoints

• Annual Performance Reviews

• Disciplinary Actions

• Exits

• Develop content and facilitate/lead Monthly Manager Meetings

• Meet with local leadership in region consistently discussing strategy, performance and opportunities of growth.

• Help coach and mentor all retail banking center team members as needed.

• Once a quarter visit all Weekly Connection Meetings across region.

CULTURE AMBASSADOR

• To live by b1BANK's Five Guiding Principles that guide our behavior and interactions with clients and each other every day.

• Teach others how to achieve top tier culture in their banking center.

• Help show your teams how they make a difference to b1BANK in all that they do.

• b1COMMUNIY Market Champion

• Identify and communicate volunteer opportunities within region.

• Encourage team members to participate in volunteer efforts.

• Actively be involved in volunteer efforts throughout your region and hit annual goals.

• Help teams log hours for b1COMMUNITY

RETAIL JOB DUTIES

• To be proficient in all retail roles within a banking center.

• i.e. Teller, Universal Banker, Assistant Banking Center Manager and Banking Center Manager.

• Conduct and provide feedback to Banking Center Managers on their performance during a Quarterly Audit Review.

• Track, record, report, monitor and store information related to retail operations to ensure all information is accurate and complete. This includes but not limited to:

• All-In-One Log

• Daily Checklist

• Monthly Operational Audit

• Security Monthly Audit

• Quarterly Audit Review

• Retail Snapshot

• Develop, facilitate and ensure all retail team members have attended appropriate trainings.

• Resolving client concerns professionally, timely and with excellent communication.

• Ensure the banking centers are clean, safe, and appearance is maintained.

• Monitor Teller Over/Short reports and facilitate Disciplinary Action as needed.

OTHER JOB DUTIES

• Responsible for accuracy in work.

• Keeping a clean, organized work area and a professional appearance.

• Using software to track bank information and generate reports.

• Following all bank financial and security regulations and procedures.

• Visit banking centers monthly.

• Assist in the growth and shrinking of locations in the region as needed.

• On Federal holidays where the FED is open, but the bank is closed, Retail Coordinators, will work overdrafts for their region.

• Help manage and run projects related to retail or banking centers as needed.

Minimum Job Requirements

• High school diploma or equivalent is required.

• Bachelor's degree is preferred.

• Four (4) years of banking experience, management experience, client service experience, operational experience, loan knowledge and/or on-the-job training.

• Ability to pass a background check.

• Exceptional time management, communication, client experience, and computer skills.

• Bilingual may be preferred.

• High level of accountability, efficiency, and accuracy.

• Professional appearance and courteous manner.

Equal Opportunity Employer/Veterans/Disabled