Retail Operations Coordinator

Job Type:

Regular

Work Location:

Client Support Center - Southlake, TX 76092

Overview:

Retail Operations Coordinator with outstanding attention to detail needed for an immediate full-time position representing 2020 Companies and our strategic clients.

About the Job

As a Retail Operations Coordinator you would have a keen eye for detail within the sales operations department, as well as advanced administrative skills working within multiple systems. This position is responsible to process designated sales, payroll and client invoices. Handle daily organizational and administrative tasks within designated Operations group. Perform the departmental functions necessary to meet or exceed deadlines that satisfy internal and external customers. This is a client and management-facing position, and professionalism is of the utmost importance.

Qualifications:

• Advanced administrative skills

• Effectively process assigned sales payroll and client invoices

• Analyze sales reports for accuracy and/or discrepancies prior to distribution

• High-level Excel knowledge with V-lookup, formulas, and workbooks

• Salesforce or similar CRM experience preferred

• Data analysis experience is a PLUS!

• Work within a team environment

• Attention to detail is a must.

What's in it for you?

• Competitive rate of $20.00 per hour, paid weekly

• Work both in-person at office in Southlake, TX and remote

• Work-life balance with hybrid work environment with 2-3 days in office after training

• Collaborate with a diverse team

• Paid Time-Off

• Eligible for 401K, medical and dental benefits

• Office offers on-site fitness facility and food pavilion

About 2020 Companies

For nearly 25 years, 2020 Companies has been the premier outsourced sales and marketing agencies in the US launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.

Job Description:

• Effectively process assigned sales payrolls and client invoices

• Accurately update information as requested by sales team in applicable reporting systems

• Work closely with Business Development on new market/client launches to accurately establish required payroll and invoicing processes

• Effectively maintain and distribute reports as requested by sales team

• Analyze sales reports for accuracy and/or discrepancies prior to distribution

• Courteously receive incoming internal customer and field associates calls; determine appropriate resolution; escalate or submit for research when necessary

• Provide excellent customer service by facilitating and/or providing informal training and feedback to internal customers

• Maintain customer confidentiality

• Compose verbal and/or written correspondence to internal and external customers

• Perform all other duties as assigned

Performance Measurements:

• Partner with Operations Manager to ensure payroll invoicing and commissions are accurate and delivered weekly

• Perform daily exception and weekly reconciliation reports and audit processes as required by the client

• Accurately update field personnel information in a timely manner

• Ensure reports generated/distributed are accurate and meet deadline

• Work with the Operations Manager and other key account team partners to determine meaningful business metrics for the program and help build reporting around it to drive the business

• Provide training and initiatives from process roll-outs and reporting

• Remain proactive in anticipating problems and work to resolve them quickly

Qualifications:

• Bachelor Degree or at least 3-years retail operations, finance, or logistics

• Excellent interpersonal and customer service skills; must demonstrate initiative and follow up with customers

• Ability to create and modify spreadsheets via formulas, V-Look ups, pivot tables and other advanced Excel functions

• Ability to maintain confidentiality

• Excellent prioritization, organizational and time management skills; paying close attention to detail

• Display good judgment and problem solving

• Excellent verbal and written communication skills

• Ability to work effectively in a team-oriented environment

• Intermediate working knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.)

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020's Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.