Retail Online Transport Operations Lead - East Asia

Company Description

Within H&M, our Logistics network ensures a seamless, flexible, and swift distribution process, by delivering products to our stores and online customers, every single day. Working as part of a demand-driven, efficient, circular supply chain, our dynamic logistics teams are consciously committed to, and guided by our values. We work with scalable and innovative technical solutions, with our customer in mind. We don't just go with the flow- we manage it, together with our service-focused, competent, motivated teams around the world.

Simply put, our Logistics function ensures the right product arrives at the right place, at the right time, with the right quality and at the right cost within all channels- with the least possible impact on the environment. Welcome to Logistics!

Job Description

As Retail Online Transport Operations Lead you are responsible for Retail and Online Transport Operations and related performance, vendor relationship and transport service roll-out in Logistics Region APAC cluster East Asia (Japan, South Korea, Malaysia, Philippines, Vietnam, Singapore). You are working in close collaboration with the local Transport Teams to ensure actions to balance cost, service levels and sustainability impact to excel in operational excellence and customer value with consideration to end-to-end flows.

Key responsibilities

• Responsible for Transport Operations and related performance KPIs of defined cluster/area in the Logistic Region.

• Manage Transport provider vendor relationships and secure frequent follow-up with Transport providers on operational KPIs and status, highlighting trends, problems, opportunities and status of agreed targets and SLAs.

• Responsible to functionally lead local Transport Teams and ensure support and alignment on transport related decisions, operational status, challenges and opportunities.

• Continuously strive to improve Transport operational excellence to secure stable transport operations within defined global operational and tech standards, balancing cost, service levels and sustainability impact with consideration to end-to-end flows.

• Responsible for proactive transport capacity planning and peak event planning to meet forecasts, including transport-related business continuity planning and execution.

• Collaborate with Transport & Trade Commercial in procurement topics such as clarify Transport Procurements needs, participate in RFP response evaluation, vendor selection decisions etc.

• Collaborate with Transport & Trade Commercial in Contract and Vendor Management topics such as commercial disputes, tactical/strategic vendor management meetings and contractual SLA compliance, etc.

• Lead implementation of new transport providers and services together with Central Transport Development and Local Transport teams.

• Support in the implementation of new transport capabilities from a regional perspective together with Central Transport.

• Actively stay up-to-date on global logistics end-to-end operational status, KPIs, issues and risks

• Identify sustainability opportunities and challenges from a social, economic and environmental perspective

Qualifications

• Great ability to collaborate, interact and navigate with central, regional and local teams and stakeholders, both internally and externally.

• Deep expertise in operational Transport processes and best practices.

• Solid understanding of specifics and capabilities in regional transport operations to serve Brand needs.

• Experience in Transport-related Vendor Management and developing operational performance and cost improvements through suppliers.

• Good ability to plan, prioritize and delegate high numbers of tasks with varying workload and importance.

• Great ability to take proactive actions and drive performance, consistently producing tangible results.

• Good understanding of business needs for both retail and online businesses.

• Strong strategic and analytical mindset, including the ability to plan, prioritize and manage high numbers of tasks with varying workloads and importance.

• Exceptional ability to manage multiple projects simultaneously, self-driven and proactive with the ability to prioritize and manage multiple tasks.

• Excellent proven communication skills and the ability to build credibility and trust with a wide range of stakeholders.

Additional Information

This is a full-time position, starting as soon as possible with direct reporting line to the Retail Online Transport Operations Manager. The role will be based within East Asia, with the possibility to hybrid working. Travel is required. Please apply by sending your CV in English as soon as possible, but no later than July 12th, 2024. If you have questions about the recruitment process, please contact Regional HR Business Partner yustikariva.lusiana@hm.com.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.