Retail Office Manager (Customer Service)

DSG Geneva , IL 60134

Posted 2 months ago

Ashley HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Store Operations Manager. The ideal candidate is responsible for the day to day operations of their retail location. The position provides support to the sales organization while maintaining order integrity, ensuring a clean book of business, and providing exceptional customer service.

OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:

  • Generous Paid Time Off (PTO)

  • Opportunity for advancement

  • Medical, Dental, Vision, & Retirement Benefits

  • Employee Purchase Discounts of 30% or more

  • Commissions earned from selling add-on products

  • Salary range for this position is $35,568 to $37,440 for this position

KEY JOB RESPONSIBILITIES:

  • Providing exceptional customer service.

  • Ownership of the guest experience, post-transaction. Resolving complaints, questions, and concerns in real-time and escalating to external departments as needed.

  • Responsible for the day-to-day operations of the store and ensuring company standards are adhered to.

  • Audits the performance of team members; providing assistance and coaching as needed.

  • Maintains a clean book of business, in compliance with company standards.

  • Responsible for overseeing the store's cash drawer, daily deposits, and deposit mailers.

  • Interviews, hires, and trains Store Operations Specialists.

  • Creates, modifies, and manages the store operations schedule. Schedules are adjusted to eliminate overtime, best utilize coverage according to business needs, and are revised for store holiday events.

  • Provides coaching, progressive accountability, and terminations for Store Operations Specialists.

  • Maintains budgeted operations costs to a level approved by the company including wages, supplies, and administrative costs.

  • Completes auditing and reporting on a daily basis. Coaches the store operations team to complete the reporting to company standard.

  • Responsible for monthly Store Operations Scorecard performance.

  • Manages payroll for the Store Operations Specialists.

  • Attends weekly and monthly meetings and is a champion for company initiatives.

  • Escalates concerns relating to out of policy requests their direct supervisor.

  • Responsible for the add-on attachment rate of the store location. Sets individual goals for each Store Operations Specialist.

  • Occasionally, the Store Operations Manager will be asked and expected to perform various, miscellaneous, and non-standard duties as required. Such duties are diversified in nature and may be changed from time to time to meet business needs.

KNOWLEDGE/SKILLS/ABILITIES:

  • High School Diploma or GED Equivalent.

  • 2-4 years of customer service experience.

  • Strong computer skills and Microsoft Office experience.

  • Previous supervisory experience preferred.

  • Excellent verbal and written communication skills.

  • Cash handling and/or accounting experience.

  • Ability to multitask without sacrificing quality of work.

Ashley HomeStore is an Equal Opportunity Employer. Ashley HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.

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Retail Office Manager (Customer Service)

DSG