About TD Bank, America's Most Convenient Bank
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.
The Retail Market President provides leadership to the Retail Banking line of business within a designated Market to ensure that all accountabilities and objectives are achieved/exceeded with respect to the Customer, Employee and Shareholder experiences. This job champions TD Bank's Vision: To be The Better Bank through direct leadership and communication of our Mission, our Strategy and our Guiding Principles. This job executes on TD Bank's CWI initiatives and WOW! commitment to always exceed Customers' expectations through surprise and delight. The Market President
Provides leadership to the Retail Banking line of business within a designated Market to ensure that all accountabilities and objectives are achieved/exceeded with respect to the Customer, Employee and Shareholder experiences.
Champions TD Bank's Vision: To be The Better Bank through direct leadership and communication of our Mission, our Strategy and our Guiding Principles. Fosters personal development through modeling and commitment as a leader who Makes an Impact, Builds for the Future, Inspires the Will to Win, Works Effectively in Teams, Lives Transparency, Shows Excellent Judgment and Demonstrates Unwavering Integrity.
Executes on TD Bank's CWI initiatives and WOW! commitment to always exceed Customers' expectations through surprise and delight. Consistently leads the Market to deliver legendary service, drive loyalty and EARN Fans! Ensures the available CWI resources are effectively utilized within the market; ACE Coaching Tool, Mystery Shop and LINX reporting. Designs and executes on an effective Market strategy to meet/exceed the assigned annual CWI target. Ensures that an effective and efficient problem resolution process is in place to handle escalated issues.
Leads the Market with regards to the Employee Experience by coaching, motivating and developing their Team. Champions our Diversity Strategy by creating an inclusive culture that enables all people the full opportunity to pursue and achieve personal success while supporting the strategy to fully realize becoming America's Most Convenient Bank. Works within the Market to increase PULSE participation rates while leading the development and execution of the PULSE action planning process at the Market, regional and stores levels. Designs and executes on an effective Market strategy to retain and grow talent within our workforce. Ensures the available tools and resources are effectively utilized within the market, including P3 Profiles, Personal Development Plans, mid-year and year-end reviews, reward and recognition, ACHIEVE, TD University, learning maps, consistent formalized coaching, mentoring and resource planning and development.
Achieves the assigned Market levels goal through direct leadership and accountability of the development and execution of a market-level strategic planning process to ensure success at the Market, regional and store levels. Leads the Market's sales efforts in Money-Out products, Sales Revenue and Money-In products to achieve desired profitability. Champions the metrics that matter within the Market including CWI, Sales Revenue, the WOW! Incentive Plan, the EARN service & Sales model and TD WIN. Ensures the available sales programs, related tools and resources are effectively utilized within the Market, including but not limited to: Bank @ Work, Affinity, local and corporate level Sales Campaigns, Small Business Develop, Coaching to EARN, SR Calculator, TD University, reward & recognition, and TD Domination. Effectively manages the goal setting process within the Market at the regional and store levels. Coordinates and directs the efforts (as applicable) of the Market Sales Manager, TD Ameritrade Investment Consultants, Field Marketing Manager, Regional Consumer Lending Teams, Metro Market Small Business Sales Manager, Insurance Regional Sales Specialist, and the FSR Metro Market Sales Manager to drive performance based on the Market's needs and strategic plan. Provides formalized coaching to Regional Market Managers (RMMs) to ensure clear accountabilities are set and that sales performance goals are achieved.
Provides direct management and leadership of the Regional Market Manager (RMM) Team through clearly defined accountabilities and expectations, formalized coaching and on-going development. Consistently spends time with the RMMs in the field visiting Stores, participating in regional initiatives, roundtable, meetings or other activities coordinated by each RMM. Supports business development activities through joint calling efforts with the RMMs and/or Store Managers as well as supporting local community and bank sponsored events.
Coordinates with the associated Market President(s), Middle Market Leader(s), Government Banking Group Manager(s), Cash Management Sales Leader(s) and Commercial Real Estate Regional Director(s) to retain and grow the overall loan and deposit portfolio of the associated Market and achieve/exceed the assigned goals. Fosters our Business Model through the effective communication and information sharing between the business lines and the retail network, Assists in providing clear expectations and understanding of the RMM's roles and responsibilities with relations to our business partners and the RMMs strategic partnership with the Commercial Regional Vice Presidents (RVPs). Works closely with the associated Market level business partners, the Field Marketing Manager and the Community Relations Manager to identify and execute on local marketing and community development opportunities.
Leads Small Business sales strategy and works with the associated Market President(s) and Small Business Banking Sales Manager to develop a strategic plan around
4 year Degree or equivalent experience
15+ Years of related experience
Retail banking experience in progressively responsible management positions up to and including senior management assignments
In-depth knowledge of Retail banking including extensive experience in Retail and Small Business sales leadership and development.
Proven senior management and leadership experience, with strong financial services background
Experience establishing and implementing effective strategies and plans that achieve top line growth and bottom line results
Proven ability to analyze business situations and effectively collaborate on overall corporate direction
Effectiveness in consulting on operational problems and implementing workable solutions
Advanced written and verbal communication skills, including public speaking an positive public presence
Effective negotiation and influencing skills
Requires extensive travel
Managers, other than those who serve as Executive/Senior Level Officials and Managers, including those who oversee and direct the delivery of products, services or functions at group, regional or divisional levels of organizations.
Receive directions from the Executive/Senior Level management and typically lead major business units.
Implement policies, programs and directives of executive/senior management through subordinate managers and within the parameters set by Executive/Senior Level management.
Serve at functional, line of business segment or branch levels and are responsible for directing and executing the day-to-day operational objectives of the Company, conveying the directions of higher level officials and managers to subordinate personnel and, in some instances, directly supervising the activities of exempt and non-exempt personnel.
Includes those who report directly to middle managers.
Understand and support the Bank's Customer Service Strategy.
Consider the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders.
Provide the highest level of Customer service when dealing with internal partners, vendors or our Customers
Lead, coach and model quality service delivery at every interaction.
Support the ongoing improvement of the partner/Customer experience.
Employee and Team Accountability
Set appropriate context for the business unit/function to enable optimal performance and alignment to strategy.
Support the creation of goals and objectives for the business unit/function. Communicate those goals and objectives to the team.
Build capability support / execute plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies.
Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture.
Create an extraordinary place to work advance and sustain a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience.
Lead, coach and develop a highly effective team by ensuring on-going training and performance and development management.
Represent TD at civic, professional and bank-sponsored events; serves on non-profit boards and participates on professional organizations.
Represent the franchise both internally and externally; develop and maintain relationships with major clients, regulators, and the investment community and, with other TD leaders, support a high, positive public profile for the TD franchise.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
TD Bank Group