Retail Manager

The Gallery Sportsman's Club Lakewood , CO 80226

Posted 1 week ago

The Gallery will be Denvers most inclusive indoor firing range where safety and a state-of-the-art facility deliver elite experiences. We are more than a traditional range. We seek to create a community with common interests rooted in adventure and a passion for shooting sports and everything outdoors. Our venue will include a high-end shooting experience across 15 lanes, an outdoor retailer to satisfy our guests long after their range time ends, a restaurant with a full bar, a training center, and a coffee shop. The Gallery will educate, entertain, and elevate both novice and avid shooters alike in a fresh and welcoming environment.

The Retail Manager will oversee 3,000 square feet of high-end retail space with products ranging from firearms & accessories to many other items the outdoor adventurer needs (i.e. coolers, backpacks, MREs, hunting gear, etc). They will lead the department and be customer facing to both members as well as the general public. They will foster a high energy culture, that always puts the customer first, and shares The Gallerys passion for breaking through the stigma of shooting sports. This is an exciting opportunity to join an industry disrupting organization at inception and be a driving force in ensuring guests have an amazing experience.

Responsibilities:

  • Hire, train, schedule, and lead a team of Retail Associates
  • Work within the inventory management system, as well as with ownership to create retail strategies and increase turn rate
  • Maintain retail distributor relationships
  • Oversee and track 4473s and all CBI compliance requirements
  • Develop relationships with clients to make proactive retail recommendations
  • Train and manage Retail Associates in product knowledge, customer service, and sales techniques
  • Conduct scheduled retail inventory checks in a timely manner, and understand/rectify inventory losses
  • Become the in-house subject matter expert on our POS system, range check in system, and all necessary client facing hardware (i.e. - check in tablets, waiver tablets, electronic 4473s)
  • Work in conjunction with the range team in providing guests with a safe and exceptional experience
  • Partner with other department heads on event planning and membership growth
  • Ensure standard operating procedures and best practices are always adhered to
  • Take on all additional tasks inside and outside of the retail department
  • Guide and educate clients ranging from avid shooters to first timers on products and accessories
  • Identify potential straw purchases, and train staff to be aware of this issue and the consequences of illegal/improper firearms sales

Requirements

  • Highly self-motivated and able to execute with minimal direction
  • Experienced in leading a high performing retail team
  • Excellent customer service skills, with a focus on a friendly inclusive environment
  • Prior experience selling and/or leading a team selling firearms is preferred, but not required
  • The ability to lift, carry, and transfer up to 50 pounds
  • Willingness to work odd hours/shifts when necessary

Benefits

Unlimited PTO

Medical, dental, and vision plans

Free range time and discounts in retail

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Retail Manager

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