The focus of this role is to provide support to all retail managers and staff while ensuring that all retail operations are performing to company standards.
Oversee and perform all functions associated with management and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health and Social Services.
Administer routine inspections to maintain the accurate inventory of all cannabis products.
Manage and supervise the activities of dispensary staff (including patient liaisons, dispensary technicians, schedulers, and receptionists), and make recommendations or decisions regarding hiring, discipline, termination, or advancement of employees.
Ensure that all Procedures are updated in store to provide the best practice for staff and patients
Ensure staff is HIPPA compliant.
Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel.
Ensure Key performance Indicators are captured
Manage daily financial reporting requirements and oversee all cash handling procedures.
Develop and maintain a schedule of all dispensary staff
Communicate any patient incidents or complaints to the Operations Director or compliance team.
Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.
Oversee patient education and counseling programs. Review and continuously revise information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc.
Assist in implementation of the strategic plan to guide the dispensary's operation and expansion with the direction of the Dispensary Operations Director
Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development.
Assist in ensuring the dispensary's compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices.
Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary.
Liberty Health Sciences