Manage Palm Beach Tan operations to ensure specific and direct alignment with company goals. Manager in Training is responsible for all aspects of store operations, including adherence to PBT quality standards, systems and procedures. Manage the store with sales-building as a continual focus. Responsible for monitoring and controlling costs including labor, cost of sales, and sales revenue.
Assist in recruiting, hiring, developing and maintaining the highest quality staff. Work collaboratively with Store Manager and support personnel, and ensure timely and effective communications on all projects and initiatives.
Key Performance Elements/Essential Functions:
Act with integrity in all aspects of the job function, maintaining maximum professionalism at all times.
Establish open, candid and trusting relationships with staff, demonstrating respect for diversity and differences; develop and demonstrate a collaborative team approach at all levels.
Focus continually on the customer needs; actively seek customer feedback with a view to process improvement and clarification of existing communication channels.
Support the Store Manager in the creation of challenging performance standards, and support team members in the attainment of store level goals; create enthusiasm, a feeling of investment in the company, and a desire to excel.
Communicate effectively with all levels of staff to ensure the highest level of operational effectiveness according to PBT standards and ethics, and foster open communication at all levels.
Gives timely, specific feedback and helpful coaching to staff members as necessary. Let people know when they are doing well and when results are not meeting expectations, and communicate this to the Store Manager.
Assist in developing a strong team with complementary strengths; identify and address staffing issues, including scheduling, promotions, and turnover.
Foster commitment to the PBT mission and culture; help align team priorities to those of the company; provide a clear sense of direction to staff including clarification of priorities; support the roles and lines of accountability outlined by the Store Manager.
Hold all team members accountable for maintaining standards and following procedures; take effective action accordingly if team members do not do so according to HR policy.
Demonstrate commitment to maintaining a positive people development environment at all levels with a view to reducing turnover and maximizing retention.
Ensure that all store personnel are updated on changing situations and guide them through transitions accordingly to maintain operations continuity.
Sales & Operations:
Protect the integrity of all sales and operating systems including strict adherence to all PBT operations standards, policies and procedures.
Demonstrate the ability and knowledge to identify problems and suggest solutions in accordance with quality operating standards and HR policies.
Assist with the creation and implementation of action plans and steps for improvement to ensure continual store growth, progress and profitability.
Assist with the development and execution of local store marketing promotions in accordance with PBT marketing policy and procedures. Seek feedback on all promotions, effectively communicate these to Store Manager, and follow through on all related issues.
Monitor PBT operational quality at all times according to current operating and quality standards. Deliver effective feedback as necessary to the Store Manager.
Work with Store Manager to ensure the implementation of in-store policies and programs. Ensure proper execution of all systems accordingly.
Assist with monitoring all store level costs including labor, cost of sales and expenses.
Strive to eliminate inefficiencies in the store, guiding the team toward effective action using appropriate resources.
Understand financial goals for the operation, actively work towards these goals without compromising exceptional customer service, technical product and equipment specifications, and other PBT standards.
Make timely and sound decisions as necessary, consulting with the Store Manager as appropriate, considering a variety of potential solutions and diverse relevant factors (people, sales, quality, profit).
Oversee and maintain cleanliness, DOH standards, PBT equipment functionality in the stores, including timely and effective communication regarding equipment repair needs and improvement issues.
Excellent verbal and written communication skills.
Fluent in English, verbal, read and written.
Thorough knowledge of retail/customer service environments.
Some P .C. knowledge.
Ability to interact easily with diverse ethnic groups.
Must be able to lift 50# without assistance.
Must be able to stand for long periods of time, up to 8 hours.
Education / Training:
Operations (management) experience required (1-3 years).
Bachelors Degree or similar experience.
Other ancillary insurance products available
401k with a Match
At The Sunray Companies our mission is to empower, support, train and develop our people to enhance the lives of our guests and each other!!
Palm Beach Tan