Retail Manager In Training

Palm Beach Tan Hattiesburg , MS 39401

Posted 3 months ago

Job Summary:

Manage Palm Beach Tan operations to ensure specific and direct alignment with company goals. Manager in Training is responsible for all aspects of store operations, including adherence to PBT quality standards, systems and procedures. Manage the store with sales-building as a continual focus. Responsible for monitoring and controlling costs including labor, cost of sales, and sales revenue.

Assist in recruiting, hiring, developing and maintaining the highest quality staff. Work collaboratively with Store Manager and support personnel, and ensure timely and effective communications on all projects and initiatives.

Key Performance Elements/Essential Functions:

People:

  • Act with integrity in all aspects of the job function, maintaining maximum professionalism at all times.

  • Establish open, candid and trusting relationships with staff, demonstrating respect for diversity and differences; develop and demonstrate a collaborative team approach at all levels.

  • Focus continually on the customer needs; actively seek customer feedback with a view to process improvement and clarification of existing communication channels.

  • Support the Store Manager in the creation of challenging performance standards, and support team members in the attainment of store level goals; create enthusiasm, a feeling of investment in the company, and a desire to excel.

  • Communicate effectively with all levels of staff to ensure the highest level of operational effectiveness according to PBT standards and ethics, and foster open communication at all levels.

  • Gives timely, specific feedback and helpful coaching to staff members as necessary. Let people know when they are doing well and when results are not meeting expectations, and communicate this to the Store Manager.

  • Assist in developing a strong team with complementary strengths; identify and address staffing issues, including scheduling, promotions, and turnover.

  • Foster commitment to the PBT mission and culture; help align team priorities to those of the company; provide a clear sense of direction to staff including clarification of priorities; support the roles and lines of accountability outlined by the Store Manager.

  • Hold all team members accountable for maintaining standards and following procedures; take effective action accordingly if team members do not do so according to HR policy.

  • Demonstrate commitment to maintaining a positive people development environment at all levels with a view to reducing turnover and maximizing retention.

  • Ensure that all store personnel are updated on changing situations and guide them through transitions accordingly to maintain operations continuity.

Sales & Operations:

  • Protect the integrity of all sales and operating systems including strict adherence to all PBT operations standards, policies and procedures.

  • Demonstrate the ability and knowledge to identify problems and suggest solutions in accordance with quality operating standards and HR policies.

  • Assist with the creation and implementation of action plans and steps for improvement to ensure continual store growth, progress and profitability.

  • Assist with the development and execution of local store marketing promotions in accordance with PBT marketing policy and procedures. Seek feedback on all promotions, effectively communicate these to Store Manager, and follow through on all related issues.

  • Monitor PBT operational quality at all times according to current operating and quality standards. Deliver effective feedback as necessary to the Store Manager.

Profits:

  • Work with Store Manager to ensure the implementation of in-store policies and programs. Ensure proper execution of all systems accordingly.

  • Assist with monitoring all store level costs including labor, cost of sales and expenses.

  • Strive to eliminate inefficiencies in the store, guiding the team toward effective action using appropriate resources.

  • Understand financial goals for the operation, actively work towards these goals without compromising exceptional customer service, technical product and equipment specifications, and other PBT standards.

  • Make timely and sound decisions as necessary, consulting with the Store Manager as appropriate, considering a variety of potential solutions and diverse relevant factors (people, sales, quality, profit).

  • Oversee and maintain cleanliness, DOH standards, PBT equipment functionality in the stores, including timely and effective communication regarding equipment repair needs and improvement issues.

Qualifications:

  • Excellent verbal and written communication skills.

  • Fluent in English, verbal, read and written.

  • Thorough knowledge of retail/customer service environments.

  • Some P .C. knowledge.

  • Ability to interact easily with diverse ethnic groups.

  • Must be able to lift 50# without assistance.

  • Must be able to stand for long periods of time, up to 8 hours.

Education / Training:

  • Operations (management) experience required (1-3 years).

  • Bachelors Degree or similar experience.

Benefits include

  • Health insurance

  • Dental Insurance

  • Vision Insurance

  • Other ancillary insurance products available

  • 401k with a Match

  • Growth Opportunities

  • Paid vacations

  • Monthly bonus

At The Sunray Companies our mission is to empower, support, train and develop our people to enhance the lives of our guests and each other!!


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Customer Service Associate

Fedex

Posted 5 days ago

VIEW JOBS 8/19/2019 12:00:00 AM 2019-11-17T00:00 Job Number: 1953221BR Employment Type: Regular Part-Time Job Category: Retail Shift: Evening Region: 041 : South Central Address Line 1: 4600 HARDY ST Address Line 2: Ste 30 City: Hattiesburg State: Mississippi Zip Code: 39402 Career Preview To learn more about working at our FedEx Office Stores, follow the link below for an inside look at a career with us. FedEx Office Career Preview Position Summary At FedEx Office, team members with a passion for delivering the best customer service, who are confident and knowledgeable, make all the difference. Apply today to bring your friendly face and positive attitude to support our customers in a retail location. You can make a positive impact in the lives of our customers each and every day! The Good Stuff * Variety! Connect with our valued and diverse customers to provide custom solutions. * Get creative! Collaborate with customers to build top notch and complex projects. * Never a dull moment! Fast-paced and exciting environment. * Professionalism! Refine your skills and add value to your talents. * Opportunities! At FedEx Office it is not just a stable job, but the opportunity to build a career. About FedEx Office At FedEx Office, we help transform ideas from digital to physical by enabling customers to print and ship what, when and where they want, with the peace of mind expected of FedEx. FedEx Office is an equal opportunity employer. FedEx Office will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance. General Duties and Responsibilities (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People * Follows instructions of supervisors and assists other team members in performing store functions * Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services * Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs * Ensures all customer problems are resolved quickly and to the satisfaction of the customer * Takes complex customer orders using order systems and provides accurate pricing information * Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents * Maintains a safe, clean and orderly retail Store Profit * Ensures confidentiality of customer data and careful handling of documents, media, and packages * Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change * Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage * Takes preemptive action to prevent errors and waste * Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits * Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self Management * Performs multiple tasks at the same time * Looks for opportunities to improve knowledge and skills within the retail Store * Able to operate with minimal supervision * Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook * All other duties as needed or required Minimum Qualifications and Requirements * High school diploma or equivalent education * 6+ months of specialized experience * Excellent verbal and written communication skills * For new hires, must meet all FedEx Office employment qualifications in force at time of hiring * For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook Essential Functions ESSENTIAL FUNCTIONS: * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Quality Driven Management (QDM) (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.) * Suggests areas for improvement in internal processes along with possible solutions * Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility * Applies Quality concepts presented at training during daily activities * Supports FedEx Office Quality initiatives EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@FedEx.com. Fedex Hattiesburg MS

Retail Manager In Training

Palm Beach Tan