Retail Manager

Overview

We believe Running Changes Everything. If you believe that, too, we want to talk. With 7 stores and a robust e-commerce site, Fleet Feet Cincinnati is the largest running retailer in Cincinnati. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it's a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that's introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don't mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.

Responsibilities

As a Retail Manager in a store location, you will be responsible for the day-to-day and long-term success of retail staff with a focus on customer experience. We believe that each one of our staff members is a key contributor to our brand's success. This position will help create the best customer experience by focusing on what matters most, our team. You will be responsible for effectively onboarding, developing, scheduling, coaching, performance management, and education. Our Retail Manager will oversee our Retail Sales Associate, or Outfitters, as we call them, to ensure each customer is outfitted with everything they need to get started or to keep going. Joining Fleet Feet is joining a team and a community that ignites and promotes running and fitness. We pride ourselves on putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.

Qualifications

Job Requirements:

• Create and manage the schedule for Fleet Feet store

• Take weekly deposits to bank

• Your store is clean and organized everyday

• You maintain the highest Outfitter Metrics of the store - lead by example

• Coach all store team members on Outfitter metrics, holding them to the standard set by leadership

• Make customer-first decisions and use your resources to make daily problem-solving decisions

• Every customer has a great experience and leaves happy

• Every team member has a great shift

• You are a resource to your team and you use your GM and Owners as your resource

• Set clear and specific daily goals and expectations of your team especially on your days off

• Communicate daily with the other Store Managers

• Take ownership of your store, which includes, but is not limited to the bullet points listed above

Perks:

• High energy and fun atmosphere

• Training and advancement opportunities within the Fleet Feet brand

• Community involvement and community service activities

• Training Program and Product Discounts

• Passionate team members