Retail Manager

Position Title Retail Manager Working Location (City, State) Boone, NC Faculty Rank Provide Rank Position Number 083831 Department Campus Dining

• Cascades Cafe

• 170440 Description of University

Appalachian State University, in North Carolina's Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.

Position Summary Information

Minimum Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.

• Minimum of 2 years of experience in retail management, preferably in the food service industry.

• Strong leadership and supervisory skills with the ability to motivate and inspire a team.

• Excellent interpersonal and communication skills, both verbal and written.

• Proficiency in Microsoft Office applications and point-of-sale (POS) systems.

• Knowledge of health and safety regulations and food service sanitation practices.

• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.

• Flexibility to work evenings, weekends, and holidays as needed.

License/Certification Required

ServeSafe for Managers tor other ANAB-CFP Accredited Food Safety Manager Certification preferred, or ability to achieve certification in first 90 days

Preferred Qualifications Essential Duties and Responsibilities

Operations Management:

• Oversee the day-to-day operations of the assigned retail outlets, including staffing, inventory management, and customer service.

• Ensure compliance with health and safety regulations, sanitation standards, and food quality requirements.

• Develop and implement efficient operating procedures to optimize productivity and minimize waste.

• Monitor sales performance and implement strategies to drive revenue growth.

Team Leadership:

• Recruit, train, and supervise retail staff, including baristas, cashiers, and food service workers.

• Provide ongoing coaching and feedback to team members to enhance their performance and professional development.

• Foster a collaborative and inclusive work environment that promotes teamwork and employee engagement.

Customer Service Excellence:

• Ensure that all customers receive prompt, courteous, and efficient service.

• Address customer inquiries, concerns, and complaints in a timely and professional manner.

• Implement initiatives to enhance the overall customer experience and loyalty.

Financial Management

• Monitor budgetary targets and control costs through effective resource allocation and expense management.

• Conduct regular financial analysis and reporting to track sales trends, expenses, and profitability.

• Identify opportunities for cost savings and revenue enhancement.

Quality Assurance:

• Maintain high standards of product quality, presentation, and consistency.

• Conduct regular inspections and audits to ensure compliance with brand standards and university policies.

• Collaborate with the culinary and procurement teams to source high-quality ingredients and products.

Type of Position Full Time Position Staff/Non-Faculty Staff/Non-Faculty Appointment Type 1.0 Work Schedule/Hours Campus Dining is a Sunday

• Saturday, 6:00 am

• 11:00 pm operation. Operations are reduced during university breaks. Employees are scheduled two days off each week based on business need. Days off may not be consecutive days off. Schedule varies on the d Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff Yes Suggested Salary Range $42,000 - $55,000 Physical Demands of Position

Posting Details Information

Posting Date 06/18/2024 Closing Date 07/07/2024 Open Until Filled No Evaluation of Applications Begins 06/19/2024 Proposed Date of Hire 07/15/2024 Special Instructions to Applicants

For consideration please submit the following:

• Resume
• OPTIONAL Cover Letter

Please provide a list of references with contacts in the body of the application

Search Chair Name Charlie Wallin Search Chair Email wallincr@appstate.edu Quick Link https://appstate.peopleadmin.com/postings/46714 Posting Number 201501461P