Job Title: Retail Loss Prevention Associate FLSA: Non-Exempt
Department: Loss Prevention Revision Date: 04/18
Performs loss prevention duties which involves safety and security functions for stores. Conducts surveillance and apprehensions of external theft suspects in compliance with Hy-Vee's Standards and Shoplifter Apprehension Guidelines. Monitors customer and employee activity in the store to prevent potential theft of Hy-Vee's assets.
Accountable and Reports to: Loss Prevention Supervisor
Direct Reports: None
Primary Duties and Responsibilities:
Monitors customer and employee activities in the store for potential theft of Hy-Vee's assets. Takes appropriate action to prevent theft; apprehends individuals engaged in theft activity when prevention is unattainable
Conducts surveillance and apprehension of external theft suspects in compliance with set Apprehension Guidelines
Reports any internal theft suspicions and observations to designated LP member
Accurately completes all statistical and incident reports. Maintains all apprehension and investigation records according to set standards
Assists Loss Prevention Supervisor(s) with investigations.
Reports to work when scheduled and works expected number of hours.
Adheres to Hy-Vee's policies and procedures and maintains high ethical standards
Maintains attendance and dress code according to set standards
Secondary Duties and Responsibilities:
Makes recommendations to Store Directors regarding loss prevention best practices.
Attends and participates in Loss Prevention department meetings.
Performs other job related duties and special projects as required.
Education and Experience:
High School diploma or equivalent. Prior experience in Loss Prevention or educational background in Loss Prevention, Security or Law Enforcement preferred. Valid Driver's License required.
Employee must be capable of detaining theft suspects.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics:
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Must be able to perform arithmetic calculations involving fractions, decimals, and percentages.
Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
The duties for this position are normally conducted in a store environment. There is frequent pressure to meet deadlines and handle multiple priorities.
Has access to confidential information including knowledge of investigation proceedings on company personnel.
Has ongoing contact with the following: store personnel, area law enforcement agencies and other loss prevention professionals. Engages in frequent dialogue with LP Coordinator, LP Supervisor, and members of Store Management