Position Title: Retail Loan File Retention & Release Associate
Department: Loan Servicing
Position Reports to: Loan Servicing Management
Position Supervises: No Direct Reports
Responsible for various loan file retention duties. Also responsible for releasing the collateral for paid off retail (Mortgage & Consumer) loans and forwarding the appropriate documentation to the customer. Provide excellent service to bank personnel, auditors and examiners using the banks OWN IT core values.
Duties and Responsibilities:
Provide excellent customer service to all Internal and External customers of the bank using the banks OWN IT core values
Basic knowledge of bank policies and procedures, demonstrates ability to apply knowledge to make decisions that are within the individuals bounds.
Familiar with the department's procedures and functions such as audits, collateral releases, file tracking, paid loan processing and check in process of new files as defined.
Audit of mortgage and consumer loan files for completeness and compliance to company, state and federal regulations. Contact title companies and internal bank department to resolve any title discrepancies with individuals/companies.
Fulfill loan document and research requests for internal and external customers within 24 hours of request. Track files using Access. Ensure all files are secured.
Upload critical documents to Encompass.
Scan, Index, and retrieve documents using document imaging system.
File and maintain all mortgage/consumer loan files---both physical and imaged files
Assist in the process during audits, exams and mergers.
Process satisfactions for all residential mortgage and consumer loans within applicable time frames. Send recorded and other applicable documentation to the customer. Follow up with various counties on any outstanding satisfactions.
Utilize the VINTEK system to track vehicle titles and process lien releases.
Complete other duties as assigned.
Education, Certification, License and Experience:
Skills and Knowledge:
Ability to read and comprehend instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Must have knowledge of loan types, products, the core banking system and excellent customer service skills. Knowledge of Excel and Word are needed
Understanding of Bank's policies and procedure; Understanding of applicable regulations and laws; Knowledge of commonly used concepts, practices and procedures within the assigned fields.
Responsible for knowing and ensuring compliance with applicable laws, regulations and guidelines, as detailed in policies that include but are not limited to Bank Secrecy Act and other applicable anti-money-laundering rules, Fair Lending, Community Reinvestment Act, Gramm-Leach-Bliley Act, and other laws and regulations as they pertain to the position.
This job operates in a professional office environment. Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity. Ability to drive a vehicle for travel is required for the position.
Premier Financial Corp. is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or any other legally protected status.
The above statements are intended to describe the essential functions of the job and the qualifications of the person assigned to it. They are not intended as an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not constitute a contract of employment. Employment is "at will" and may be terminated at any time.
Job Code: RLFRRA1
Position type(s): Full Time
Travel: 5 %
Work schedule: Mon-Fri 8-5 or as needed for branch support
First Defiance Financial Corp.