JOB DESCRIPTION: Summary:
Assists customers with frame selection, fits and dispenses frames. Utilizing technical information to interpret prescription to assist customer with selection of optical products and services.
1.Assist each customer in frame and lens selection.
2.Provide customers with accurate product information regarding frames, lens selections and other services.
3.Provide customers covered by Third Party insurance with accurate information regarding benefits to ensure proper selection of frames and lenses. Inform the customer of any additional charges not covered by their Third Party insurance coverage.
4.Utilize the SERVE sales process to identify customer needs and establish proper lens recommendations based on patient needs. Associate must utilize all available demonstration tools (See SERVE brochire for specifics).
5.Analyze and interpret patients' prescriptions. Communicate as necessary with the Lab and Optometrist to ensure accuracy of prescription.
6.Sell, fit and dispense frames and other accessories through the use of accurate measurements, verification of ordered products and adjustments of various optical products, in accordance with the Eyewear Presentation.
7.Maintain a clean and orderly dispensing area.
8.Responsible for the accuracy of customer pricing for the retail customer.
9.Maintain license requirements per State Guidelines
Where applicable, provide feedback and guidance to Apprentice Opticians
Adhere to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA).
Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements.
Diligently maintain the cleanliness of all equipment, workstations and the overall facility on a daily basis.
As required by changing business needs, complete additional responsibilities as assigned.
High School Diploma or Equivalent
Experience & Background:
Current New York State Ophthalmic dispensing license
Knowledge and demonstrated abilities in explaining optical products, services, the analysis and interpretation of optical prescriptions, fitting and dispensing.
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization
Ability to calculate figures and amounts such as discounts, interest and percentages
Ability to apply concepts of basic algebra and geometry
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Essential Responsibilities related to Physical Demands/Work Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).
Visionworks is an Equal Opportunity Employer. With regard to all employment practices, we do not discriminate on the basis of race, color, age, sex, religion, national origin, ancestry, creed, sexual orientation, disability, veteran or current military status, or any other characteristic protected by applicable federal, state and local law. We strive to employ and promote only those applicants and employees who are best suited for open positions and who possess the necessary skills, education and qualifications for the job.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.
Job Family Contributor
Job Function Retail Incentive Plan
Pay Type Hourly
Store 1080, Fairmount, Syracuse, New York, United States of America